Summary Description

Assist Service Technicians, and Service Advisors with parts request orders and “walk-in or telephone” customers with their questions and requests.

Key Results Areas:

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  Maintain clean, efficient parts and accessories environment.
• Work directly with “walk-in and telephone” customers to help determine and supply them with parts and accessories.
• Interface with Service Technicians and ensure their parts and accessories needs are being met.
• Ability to handle flexible schedule.

Major Duties and Responsibilities:

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  Service Department Operations

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  Take Service Technicians’ and Writers’ orders for parts and fill them as fast as possible.
• Assist Service Technicians and Writers in determining parts and accessories requirements for individual jobs.
• Recommend related parts which may be required for a job.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly.

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  Parts and Accessories Department Operations

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  Maintain updated customer mailing lists.
• Tag merchandise and display or place into stock.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Become familiar and efficient with all phases of the computer system required for parts and accessories management.
  

• Customer Service

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  Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with determination of parts and accessories requirements, look-up merchandise in catalogs, etc.
• Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy, a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Handle all requests quickly and courteously.

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  Other Duties – As Assigned

Supervisory Responsibilities: - None

Commitments:

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  Review all HD University classes and attend training sessions to keep current with parts and accessories merchandising and inventory control topics as assigned by the Parts and Inventory Control Manager.
• Present an up-beat, friendly, outgoing personality to customers; - no matter what the situation!
• Accept direction, follow instructions, and work well with other people.
• Ask questions when in doubt.
• Treat all employees and customers fairly, courteously, and with respect.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.

Qualifications and Job Requirements:

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  Experience with point-of-sale and computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, engine components and the commitment to continually develop knowledge.
• Ability to look-up parts and quote prices for parts using proper catalog for a wide variety of Harley-Davidson motorcycles.
• Friendly, outgoing personality as you are a very visible representative of our dealership.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Ability to manage time and demands professionally as well as personally.
• Must maintain a professional appearance and a neat, well organized work area.
• Ability to read and comprehend instructions and other information accurately.

Physical Demands:

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  The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material.
• Continual standing and occasional walking.

Working Conditions:

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  Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.