Families Forward, a Fedcap program, in South Portland, ME is looking to hire a full-time Program Outreach Specialist / Administrative Assistant to support our daily program operations. Are you friendly, personable, and customer service-oriented? Do you want the chance to gain valuable office experience? Would you like to be part of a respected human services nonprofit that is passionate about serving its community? If so, please read on!

This customer service position in human services earns a competitive wage. We provide excellent benefits, including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance plan, a future moms program, and life insurance. If this sounds like the right part-time office opportunity for you, apply today to join our nonprofit!

ABOUT FAMILIES FORWARD

Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. Families Forward was created to meet the needs of the people in Maine. We're a human services organization committed to helping individuals obtain long-term economic well-being. We work hard to provide access to employment, training, education, and community resources.

Nearly 60% of our staff have lived in Maine for over 20 years. "Mainers" to the core, our team models the strong work ethic and integrity our state is known for. We value each and every employee! This is why we provide competitive compensation, robust benefits, and plenty of opportunities for personal and professional growth.

A DAY IN THE LIFE OF A PROGRAM OUTREACH SPECIALIST / ADMINISTRATIVE ASSISTANT

As a Program Outreach Specialist / Administrative Assistant, you're responsible for engaging with our program participants and helping them fulfill their requirements. When a participant fails to attend a scheduled activity, you mail letters to their home or call to check in. You arrange visits to a participant's home when there are welfare concerns as well as conduct phone calls and send out reminders about scheduled orientation. You also send out reminders for retention, hiring, and other program events.

Additionally, you re-engage participants who've missed appointments by offering solutions and resources. You determine if a reasonable circumstance exists for participants who've been absent and collect the required documentation. Using our case management system, you document all contact with participants. You also upload documentation related to job placement, retention milestones, reasonable circumstances, and medical claims.

As needed, you deploy tools, customer surveys, and approve marketing material. When potential customers use our program helpline, you respond to inquiries and answer questions about our program requirements. You also conduct monthly case audits, collect and timestamp documents, and uphold our agency's policies. You take great pride in helping others, which is why you thrive in this customer service position with our office!

QUALIFICATIONS FOR A PROGRAM OUTREACH SPECIALIST / ADMINISTRATIVE ASSISTANT

• High school diploma OR equivalent education and experience
• Demonstrated track record for providing exceptional customer service
• Valid driver's license

Some college is preferred. Bilingual in French, Spanish, Portuguese, Swahili, and Arabic would be a plus, but multiple factors will be taken into consideration.

Do you have excellent verbal and written communication skills? Are you highly organized and attentive to detail? Can you effectively prioritize tasks while demonstrating good time management? Do you work well both independently and as part of a team? Can you remain calm in stressful situations? If yes, you might just be perfect for this part-time office position with our human services nonprofit!

WORK SCHEDULE FOR A PROGRAM OUTREACH SPECIALIST / ADMINISTRATIVE ASSISTANT

This part-time office position in human services works during the day.

ARE YOU READY TO JOIN OUR HUMAN SERVICES TEAM?

If you feel that you would be right for this part-time customer service job with our nonprofit, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 04106