Description

Are you interested in making a lasting difference in lives of thousands? If so, this opportunity may be what you’re looking for! The Department of Revenue (DOR) is seeking to fill a Communication Consultant 4 as our Outreach Liaison to support our recently established Working Families Tax Credit (WFTC) division as the Department works to encourage over 400,000 Washingtonians to apply for the credit.

About the position:
We are seeking a candidate who is excited to work directly with diverse customers during in-person events; and is invested in connecting with and supporting organizations led by and for underserved communities.

The position is based in Western Washington and requires traveling in this region to engage with our community partners and promote the program in Pierce, King, Snohomish, Skagit, Whatcom, San Juan, and Island counties. It’s estimated that 70% of the work will be in the field doing direct outreach, attending community events, and collecting feedback directly from people that may be eligible for the Working Families Tax Credit program.

You will use knowledge and experiences of the different limited English proficiency (LEP) communities to provide advocacy and support for LEP applicants by serving as a liaison between the community and the WFTC, providing important information and access to resources in the customer's preferred language.

To do this, the person in this position must go out into the community and gather information on potential service gaps, educational needs, communication gaps, privacy concerns, and customer service experiences. The person in this position is responsible for identifying community partners; researching methods of communication and reporting community preferences; translating documents and communications; developing presentations and presenting to external entities; planning and coordinating application drives; and building community trust.

Who you are:
You are an engaging public participation practitioner who has demonstrated success in identifying preferred methods of communication within underserved communities, elevating community voices, adopting Diversity, Equity and Inclusion strategies, building trust, identifying strategic partners, and nurturing relationships.

What you bring:
The ability to establish and maintain strong relationships with multiple diverse internal and external stakeholders.

The responsibility to independently coordinate and organize outreach events, including event location, event dates, and invitees. These events require substantial relationship building and maintenance, meeting and collaborating with stakeholders to promote buy-in and cooperation.

Demonstrated action as a self-starter who can use independent judgment, ensuring continuous process improvement, protecting the agency’s reputation, and cultivating collaborative relationships with communities and community members across the state.

This position requires demonstrated bilingual capacity in both English and another language such as Spanish, Vietnamese, Chinese, Korean, or Russian.

Completion of a language assessment will be required as a condition of employment.

Who we are:
The Working Families Tax Credit (WFTC) Division supports the agency mission through education on the working families tax credit, aiding individuals in applying for the credit, registering accounts, maintaining records, examining and processing applications, and distributing credits.

In 2021, the Washington Legislature passed Engrossed Substitute House Bill 1297 which modifies eligibility and provides funding for the Working Families Tax Credit program. The bill names DOR as the administrator of this program. The bill also offers insight into the legislature’s public policy objective for the program, which is to stimulate local economic activity, advance racial equity, and promote economic stability and well-being for low-to-moderate income workers by providing a credit, in the form of a remittance, for the sales tax paid. This position will support the Division’s leadership as they build and administer the Working Families Tax Credit program. In particular, this position will be responsible for helping the Division secure a high enrollment rate for the WFTC.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Duties

Our Outreach Liaison will:

• 
  Organize outreach events, including presentations, attendance at community events, sponsoring community events when permissible, media/podcast interviews, attendance on poverty and other workgroups, and many other activities.
• Analyze real-time enrollment results, recommending outreach strategies to support WFTC enrollment.
• Coordinate with Customer Experience and Communication Division (CEC) on advertising enrollment fairs and community events.
• Work with CEC to reassess public understanding and reaction to agency program information, such as web pages, printed materials, videos, mobile applications on an annual basis to determines where there are unmet needs and how effectively deliver that information.
• Identify gaps and needs of LEP and English as Second Language (ESL) applicants.
• Recommend sector specific outreach strategies and develops regional outreach plans.
• Serve in a bilingual capacity in both English and another language to serve as a liaison between the community, strategic partners, and the WFTC division as regular course of work duties.
• Coordinate collection, preparation and dissemination of informational materials to mass news media.
• Collaborate writing bilingual messages to promote the WFTC program.
• Coordinate with other agencies to plan outreach events and acquire best practices.
• Attend community events to develop working relationships with community leaders, community members, and community-focused organizations.
• Promote WFTC services at conferences, meetings and at labor and business events.
• Work closely with other service-delivery programs to coordinate outreach efforts and assist eligible applicants with submitting an application.
• Document outreach events by taking photos and compiling feedback.

Qualifications

Required
A Bachelor’s degree in English, communications, journalism, humanities, public relations, business administration, accounting, marketing, social work or related field AND two years of experience in any combination of the following:

• 
  Developing outreach campaigns.
• Working with multilingual and multicultural customers.
• Social research, data collection and analysis.
• Writing content for the general public or specific stakeholders.
• Public speaking or conducting workshops for large audience.
• Strategic planning.
• Public relations or communications.
• Other similar experiences.

OR

An associate degree or higher AND four years of experience in any combination of the following:

• Developing outreach campaigns.
• Working with multilingual and multicultural customers.
• Social research, data collection and analysis.
• Writing content for the general public or specific stakeholders.
• Public speaking or conducting workshops for large audience.
• Strategic planning.
• Public relations or communications.
• Other similar experiences.

OR

A high school diploma or GED AND five years of experience in any combination of the following:

• Developing outreach campaigns.
• Working with multilingual and multicultural customers.
• Social research, data collection and analysis.
• Writing content for the general public or specific stakeholders.
• Public speaking or conducting workshops for large audience.
• Strategic planning.
• Public relations or communications.
• Other similar experiences.

Note: Formal education will substitute year for year for experience.

A candidate must also possess the ability to read, write, translate, and converse with fluency in both English and another language. Completion of a language assessment will be required as a condition of employment. The ability to operate a state vehicle is also required.

Preferred :

• Certified translator or certified interpreter.
• Certified by the International Association of Public Participation.
• Certified as a facilitator.
• Advanced level skills using Word, Excel and Outlook.

If you have gotten this far and are thinking you do not qualify, consider again. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the needed candidate for this role.

To be considered:

• Please complete your online profile in detail.
• Attach a resume detailing your work experience.
• Please attach a letter of interest, describing your specific qualifications for this position.

*Note - Incomplete applications and applications received without requested attachments may be disqualified.*

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.

Supplemental Information

To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.