Job description

Not just your usual Howard Johnson!

The AWARD Winning, Howard Johnson Hotel and Water Playground has won numerous awards and has been voted a top hotel from Trip Advisor. We are located across the street from Disneyland, and are proud of our upbeat, friendly, and outgoing TEAM!

From welcoming our guests and talking all things Disney with them...to making fun balloon animals for our young or young-at-heart guests...if you love interacting with people and enjoy hospitality THIS IS THE PLACE FOR YOU!

www.hojoanaheim.com

DETAILS:

Job Description
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
* Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
* Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
* Ensure guest satisfaction
* Receive, input, retrieve and relay messages to guests

Job Types: Full-time, Part-time

Pay: $17.50 - $18.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Education:

• High school or equivalent (Preferred)

Work Location: One location

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