Job description

Requisition #: 594663
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Dec. 2, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, and tuition reimbursement!

Requisition#: 594663

Location: Howard County General Hospital in Columbia, MD

Shift: Days

Full Time (40hours per week)

Day Shift; weekend work not required

Exempt; Pay Grade: MF

Position Summary:
The Operations Supervisor provides leadership, guidance and supervision of staff to ensure the provision of effective and accurate execution of departmental procedures. This position participates in the development of operational unit policies and procedures and ensures procedures are performed by staff in a manner that ensures compliance and collaboration with other departments and individuals as needed. This role acts as a functional unit liaison to investigate complaints associated with specific operation and staff, and monitors operational metrics on a regular basis.

Other responsibilities include participating in special projects, leading operational initiatives and collaborating with others on process improvements.

Education:
Bachelor Degree required

Licensure/Certification:
N/A

Required Work Experience:
Five years related experience in operations and customer service, preferably in a healthcare setting.

One year of previous supervisor experience is required. Previous experience working with a culturally diverse employee population is preferred.

Knowledge, Skills and Abilities:
Work requires professional knowledge in order to perform a wide-range of administrative duties.
Knowledge of healthcare operations, finance, and customer relationship management principles.
Knowledge of cultural standards and customs, relevant economic and political variables of regions.
Knowledge of medical terminology and insurance
Effectively understands and interprets financial and business elements associated with internal and external clients.
Basic knowledge of legal and regulatory requirements in healthcare.
Advanced interpersonal skills to function as liaison between clinics, patients and mediating personnel and resolve unit specific problems.
Ability to lead a culturally diverse group of professionals.
Ability to multi-task multiple projects and priority tasks in a fast-paced work environment.
Ability to collaborate with others.
Ability to develop creative solutions in dealing with issues.
Ability to train, lead, and motivate people.
Requires analytical ability to review data and resolve problems.
Experience in project management.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

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