Job description
If you're good at what you do, you can work anywhere. If you're the best at what you do, come work for Doma.
Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.
About Us
Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values
- Customer Obsessed – We always put our customers first.
- Solution Driven – We solve problems that other people are afraid to.
- People leaders – We grow all of our people into leaders.
- One Team – We believe inclusion and teamwork produce the best results.
- Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.
About the role
The Operations Sr. Associate, Title & Curative is a cornerstone of the Doma Operations title team. This individual will ensure that title commitment packages are delivered with timeliness, expert accuracy, and precision, conduct thorough reviews of title documents verifying vesting and signing authority, and prepare title documents for closings. The Operations Sr. Associate, Title & Curative will be excited to join the 'title company of the future,' processing files by incorporating innovative technology to streamline the title and curative process. This role will collaborate with the escrow and recording teams to proactively meet customer needs and provide a delightful closing experience. The Operations Sr. Associate, Title & Curative is a remote position.
What will you be doing?
- Examining title searches identifying and satisfying all title requirements
- Performing all required title and curative duties with confidence and professionalism such as:
- Reviewing search packages from vendors within company SLA's
- Identify curative issues on files and methods for resolution
- Confirming legal vesting and signing authority
- Preparing accurate title commitment package based on state-specific guidelines
- Running additional searches as need be, including Bankruptcy, Pace lien, and Patriot Act searches
- Ordering escalated payoffs as needed
- Reviewing internal and external title documents such as lien payoffs, entity and trust documents, and POAs
- Determining the correct party(ies) to sign title and escrow documents based on trust, corporation, LLC, and probate documentation
- Reviewing for curative complete status
- Performing additional curative work as needed
- Preparing deeds and/or POAs or processing orders to external document vendor
- Processing lender title orders and identifying applicable policy endorsements based on lender requests and search documentation
- Liaising with underwriting counsel on escalated matters
- Preparing files for policy generation
- Additional customer service duties include:
- Anticipating customer needs and resolving customer escalations in a professional, efficient manner
- Providing clear status updates on the transaction throughout the closing process to appropriate parties (internal and external) as needed
What skills and experience do you need?
- 5+ years of national title and/or curative experience
- Prior experience in title and escrow, mortgage processing, or related field.
- Excellent phone, email, and face-to-face communication skills
- Love for multitasking
- Ability to thrive in a fast-paced, metrics-driven work environment
- Extreme attention to detail and organizational skills Knowledge of title insurance, regulatory guidelines, and legal documents is required
- Comfortable with constant change and process improvement
- Proven customer service experience
- Demonstrated ability to work as a team player under pressure
- Proficient computer skills
- Bonus: Possession of individual title and/or escrow licenses
- Bonus: Experience processing files in ResWare
How we'll value you and make your life a bit easier:
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family's needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Tuition Reimbursement
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
- Pet Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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