• City-subsidized Medical and Dental Insurance with a variety of plan options;
• City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
• City-paid Parental Leave for Six Weeks after adding a baby to your family;
• Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
• 9 paid holidays and up to 3 floating holidays to use at your discretion;
• A generous vacation package with accruals starting on day 1;
• Paid sick leave;
• A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City to set you up for a fulfilling retirement;
• You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
• Longevity pay for each month of service after your first 13 months of employment;
• On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
• Access to multiple mental health benefits and resources, including a robust EAP;

The ideal candidate must be extremely organized and able to coordinate the City’s Advanced Metering Infrastructure System with professionalism and strong communication skills. In addition, the ideal candidate must maintain a working knowledge of data analytics, project management and effective problem-solving. Strong attention to detail and ability to work in a fast-paced environment is critical for success in the role, as are high levels of accuracy, timeliness and dependability.

We are looking for someone who can provide technical support, oversight, and data analysis on all metering software, hardware, and infrastructure. Ask yourself: Do you enjoy developing and implementing a sustainable and effective metering program? Are you able to collaborate with other City Departments to optimize AMI Manual readings to our citizens? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this AMI Operations Manager position today!

• Provide leadership and oversight for the Field Staff within the Division. Oversee division performance measures, internet pages, strategic projects, and other initiatives.

• Provide direction and supervision to division staff including but not limited to defining duties and responsibilities to fulfill established service level expectations and division goals and objectives. Responsible for the hiring, development, training, and discipline (as needed) of division personnel, as well as the completion of annual performance plans and evaluations. Ensure all staff fully understand their roles and responsibilities within the organization; provide constructive feedback and coaching as needed. Objectively document performance issues and address concerns in a prompt and professional manner.
• Responsible for training field staff on proper meter operations ensuring safe practices are observed and quality control measure are followed. Responsible for efficient utilization of division staff to achieve maximum productivity, ensure excellent customer satisfaction and sound financial stewardship.
• Works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and City's mission, vision and values. Applies process improvement and quality management principles to assigned areas of responsibility.
• Manages the AMI vendor. Holds the AMI vendor to the negotiated performance requirements and service level agreements.
• Reviews AMI vendor plans and specifications, conducts field, on-site and materials inspections.

• Develops user manuals and assists in the development of training materials. Provides guidance, instruction and training for all employees in the division on various device-related systems and AMI.
• Oversees physical asset inventory. Monitors levels across systems and resolves inaccuracies to guarantee available stock for changing demands.

• Interacts with the public and maintains positive public relations in all facets of the AMI program and vendor services. Address resident complaints in a courteous and efficient manner

• Participates in the budget and planning process on purchases of new AMI devices, water meters, and hardware used in conjunction with existing or new software.

Formal Education:

• Bachelor's Degree in Business Administration, Public Administration, Civil Engineering, Applied Science, or related field from an accredited college or university required.

Relatable Work Experience:

• Two (2) years of experience with meter operations required.
• Experience with asset management software and project management is preferred.
• Municipal government experience preferred.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Training (License and/or Certification):

• Valid Texas Class “C” Driver License

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal opportunity employer.