Company: Off Duty Services, INC.

Title: Operations Dispatch Coordinator

Location: Katy, TX

Reports to: Operations Supervisor

Role Overview:

Off Duty Services, Inc. (ODS), A Protos Company, is a nationwide security services provider and has an immediate need to fill a position of a Operations Dispatch Coordinator. ODS has been in business for 20 years and offers a wide variety of services, including security guards, off duty police, remote monitoring and more.

Responsibilities:

• Work schedule: (On Site)

• Tuesday – Saturday 3:00pm to 12:00am, 1 hour lunch

• Provide excellent customer service to internal and external customers.
• Address incoming online, email and phone requests and inquiries.
• Collect required and optional data, with an emphasis on accuracy and completeness of the information
• Manage, update and edit proprietary scheduling software for customer requests and officer information.
• Resolve applicable officer, customer, and internal inquiries per defined processes and guidelines while overcoming certain obstacles within the conversation.
• Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved.
• Be comfortable over the phone talking with customers while multi-tasking within multiple systems to collect accurate data and information.
• Use multiple systems and online tools to complete tasks.
• Work with officers, coordinators and law enforcement agency contacts relating to officer issues or complaints.

• Manage multiple logistic tasks/ accounts simultaneously.
• Manage relationships with customers, law enforcement personnel and subcontractors.

• Written communication of assignment details to ODS contacts and the customer.
• Positively team with Operations Schedulers and other Departments.
• Must demonstrate excellent customer service skills, both written and verbal.

• Performs other related duties as assigned.
• Must be available for on-call 3-4 nights a month & 5-6 weekends a year (based on a rotating schedule).

Required Skills:

• Excellent written and verbal communication skills.
• Effectively manage large amounts of incoming calls and emails.
• Continued communication with customers to provide status updates.
• Provide accurate, valid and complete information to internal and external personnel.
• Advanced knowledge of basic office applications and ability to learn new proprietary software.
• Strong problem-solving and analytical skills.
• Excellent prioritization, time management, and strong collaborative and leadership skills.
• Ability to manage and prioritize multiple assignments and deadlines at the same time.
• Adaptable to shifts in priorities and urgencies.
• More than two years in a service-focused role.
• High School Diploma or equivalent required.

Compensation:

• $19.20 per hour
• Health insurance
• 401k retirement plan with company matching
• Paid Time Off (vacation, sick time & holidays)

Job Type: Full-time

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Off Duty Services, INC., a Protos Company, is an equal opportunity employer and encourages all qualified candidates to apply.

Off Duty Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.