Job description
Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable.
At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Operations Command Center Manager Position
Sunnova Energy is searching for an Operations Command Center Manger to be responsible for overseeing the daily back-office operations that provides support to Sunnova’s internal technicians, third-party service providers, installation partners and customers. This individual will also be responsible for managing, coordinating, and supervising the daily activities that occur within their operations area, provide leadership, motivation, and guidance on operational requirements.
This position requires leadership to:
1) exceed customer expectations
2) grow and develop their employees.
3) execute the business plan.
4) improve efficiencies through process improvement and innovation.
5) solve complex problems with ambiguous data.
This role requires excellent problem solving, analytical, interpersonal, communication, and customer service skills. Far more than just a leader, you will be asked to help our business continue our growth with high-level analytics and budgetary responsibilities in the role. You will extract and synthesize sometimes ambiguous data; then think through and generate actionable recommendations that improve business decisions, processes,
and ultimately profitability. You will lead a team to maintain the performance of the solar systems, track conformance to contractual obligations, provide excellent customer service and ensure a smooth workflow and optimally performing solar systems.
Operations Command Center Manager Responsibilities
- Accountable for the overall management of the back-office operations & maintenance team; This includes selection, on-boarding, training & development, performance management, employee relations, demonstrating leadership and modeling coaching behaviors.
- Oversees a team of service specialists, dispatchers and field service administrators to ensure service requests are researched, vetted, dispatched, processed, and closed timely.
- Works independently and with other departments and service providers to continually reduce time and cost to service solar systems, optimize planning, routing, scheduling, and administration of service orders.
- Reviews and approves quotes/invoice for services rendered.
- Defines and documents processes for workflow improvement.
- Reviews service reports for accuracy and quality of work performed.
- Provides guidance to team on how to troubleshoot solar systems.
- Reports on outstanding service actions to be completed and provide a path to resolution.
- Research and resolves dated service tickets to improve performance.
- Fosters maintenance relationships with our Service Partners.
Minimum Requirements
- A Bachelor’s Degree in a related discipline, or equivalent combination of education and experience.
- 5-6 years of leadership experience with a team of 10-15 back-office employees.
- 3+ years of workflow creation and workflow process management.
Preferred Qualifications
- Working knowledge of Salesforce.com.
- Lean Six Sigma certification desired, but not required.
- Strong solar, home construction or residential electrical knowledge preferred.
- Bilingual Spanish, verbal and written preferred.
- Should have public company experience.
Additional Knowledge, Skills and Abilities
- Experience at an energy, consumer products or high transaction business.
- Experience managing a logistics scheduling or field service department
- Strong “can-do” attitude
- Self-starter and self-learner
- PC skills; Microsoft Office - Excel, Word, & Outlook.
- Excellent judgment in customer relations and managing company resources.
- Strong written and communication skills to communicate with all levels of management.
- Detail oriented with the ability to multitask.
- Strong problem-solving skills.
Working Conditions
- Works in office; not a remote or work from home position
- Open office environment
- Estimated travel time – 0%
Physical Requirements
- Ability to work at a computer for 6-8 hours per day
Benefits
Sunnova offers a generous employee reward package that includes:
- Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
- Competitive compensation & annual bonus
- Paid time off, including 10 holidays and Paid Parental Leave
- Cell phone allowance for many roles
- Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
- Complimentary garage parking in Houston
FLSA: Exempt
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
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