DESCRIPTION OF POSITION:

• The employee demonstrates the ability to achieve individual quality performance in daily duties, is team oriented and seeks to produce timely and high quality results. Reports to the MMG Practice Manager. The Practice Manager is responsible for the operational and financial status of all this practices.

RESPONSIBILITIES AND DUTIES:

• Maintains positive working relationships with staff, physicians and residents to achieve patient, staff and physician satisfaction and continuous group performance improvement.
• Oversees scheduling, payroll and purchasing functions along with the Practice Director.
• Supervises all clerical and clinical office staff. Is cross trained in check-in and check-out for all functions and scheduling.
• Maintains par level for medical and office supplies in addition to medications. Keeps par level by timely ordering through approved methods and vendors.
• Continuously encourages process improvement in all areas. Actively identifies opportunities for process improvement. Implements plan to improve and monitors processes to ensure results are achieved.
• Implements paperless EMR system. Once clinic fully paperless, institutes and maintains Best Practice policies at each clinic along with the Practice Director.
• Coordinates and oversees interviewing, orientation, training, continuing education, competency assessment, performance appraisal, disciplinary actions of staff, in consultation with the physicians and Practice Director when necessary.
• Coordinates the employment start, orientation, training, continuing education, recertification, requirements and renewal of licensure of physicians.
• Maintains staffing levels at internal or external benchmarks.
• Serves as a resource and role model regarding practice issues that involve planning, implementation and evaluation of care provided in the practice.
• Conducts regular management meetings with the Practice Directors to ensure staff is informed of organizational changes and staff is provided a forum to identify procedural barriers and opportunity to improve processes.
• Oversees the maintenance of property, plant and equipment and ensures it is in satisfactory working order and up to code along with the Practice Directors.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Coordinates education activities through collaboration with the Medical Education Department.
• Incorporates best practice processes in offices and monitors staff compliance with these practices.
• Attends and participates in operational meetings.
• Identifies and participates in quality improvement processes.
• Demonstrates awareness of patient rights and ensures that awareness is demonstrated by staff and physicians.
• Ensures corporate compliance is an integral part of all business processes.
• Demonstrates ability to prioritize responsibilities according to practice activities and staffing demands.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Bachelor degree in business, healthcare management/administration, or related healthcare field preferred.
• B.S. preferred or 5 years experience in clinic management.
• Extensive understanding of physician practice operations.
• Management experience required.
• Experience in billing cycle, professional and facility coding and compliance required.
• Has broad, fairly detailed level of knowledge of a specific area.
• Gathers, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-step procedures.
• Produces final output within established standards.
• Analyzes and interprets complicated information.
• Determines a course of action based on general guidelines.
• Proficient in Microsoft Office and Microsoft Excel.

Physical Demands/Work Environment

• Work requires light duty lifting.
• Constantly operates a computer and other office productivity machinery, such as calculator, copy machine, and computer printer.
• Visual acuity required for a variety of specific activities.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Must be able to remain in a stationary position for 50% of the time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID-19

Lake Charles Memorial Health System must ensure compliance of various Federal and State Regulatory Agencies, including CMS (Centers for Medicaid & Medicare).

Candidates for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with the Lake Charles Memorial Health System Human Resources Department.

Proof of vaccination prior to employment is required to ensure compliance.