Job description
Office Assistant
Yellowstone Safari Co is seeking an Office Assistant to fulfill the following duties;
Answering phone calls to YSC. Duty required at a minimum of 4 days a week. Time on-call to begin at the earliest start time of respective tours, 5am in the Summer, 7am in the Winter, until 5 or 6pm in the evening. Phone calls will consist of guest inquiries, guest bookings, travel agent inquiries and bookings, and hotel concierge inquiries and bookings, guide support in case of emergencies and other needs, as well as interest in communication with either Ash Tallmadge, the General Manager.
Utilizing our booking system to input guest information for Safari bookings consistent with and particular to each company, which are distinct to one another. Utmost attention to detail is required for guest information, travel agent information, partner information and vehicle and guide assignment. Guest information will be based on the details of their tour, their dietary needs, medical needs, lodging information, start times, and specifics for their desired tour or tours.
Answering emails to - and filter those which need attention from other staff accordingly. These will be inquiries through our respective websites, and communications from partners, guests, and community members.
Correspondence via Slack, our in house app for communication, in order to organize information within our team regarding important updates, messages, needs and questions. Check the daily schedule to make sure all information posted to for Guides is consistent with information on guest bookings.
Understand the routes of our guides through both Grand Teton and Yellowstone National Parks, using this to offer correct expectations to both guides, guests and partners for the tours that are booked.
Yellowstone Safari Co is seeking an Office Assistant to fulfill the following duties;
Answering phone calls to YSC. Duty required at a minimum of 4 days a week. Time on-call to begin at the earliest start time of respective tours, 5am in the Summer, 7am in the Winter, until 5 or 6pm in the evening. Phone calls will consist of guest inquiries, guest bookings, travel agent inquiries and bookings, and hotel concierge inquiries and bookings, guide support in case of emergencies and other needs, as well as interest in communication with either Ash Tallmadge, the General Manager.
Utilizing our booking system to input guest information for Safari bookings consistent with and particular to each company, which are distinct to one another. Utmost attention to detail is required for guest information, travel agent information, partner information and vehicle and guide assignment. Guest information will be based on the details of their tour, their dietary needs, medical needs, lodging information, start times, and specifics for their desired tour or tours.
Answering emails to - and filter those which need attention from other staff accordingly. These will be inquiries through our respective websites, and communications from partners, guests, and community members.
Correspondence via Slack, our in house app for communication, in order to organize information within our team regarding important updates, messages, needs and questions. Check the daily schedule to make sure all information posted to for Guides is consistent with information on guest bookings.
Understand the routes of our guides through both Grand Teton and Yellowstone National Parks, using this to offer correct expectations to both guides, guests and partners for the tours that are booked.
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