Job description
Office Assistant
Serenity is a healthcare company that offers an innovative approach to
help patients take back their life. Through utilization of cutting-edge treatments and custom developed practices, we create a world-class patient experience. As a patient-focused organization, Serenity Healthcare exists to enhance the health and well-being of our patients.
The Office Assistant will be an integral part of our team. In this role, you will provide complex administrative support to our clinic staff and patients, to ensure effective optimization of our offices. This is an entry level position with growth opportunities in a healthcare technology company.
Job:
Full-time (3 13-hour shift)
Location:
Denver-Lakewood, CO
Office Hours:
Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm
Benefits of working with Serenity
- Insurance benefits (Medical, Dental, Vision) Serenity Covers 90% of your insurance premium
- Competitive compensation ($20 per hour)
- Opportunity for growth and advancement
- Fast-paced office setting
- Paid Time Off
- Major Holidays Off
- 401K
Responsibilities
- Manage provider schedules and review telephone encounters in our EMR system, prioritizing level of urgency.
- Build patient trust by answering questions, addressing worries, respecting boundaries, and being sensitive to their individual challenges.
- Maintain a high-level of consistent, accurate and timely communication with all levels of professionals.
- Ensure positive patient experience by providing support and compassion.
- Manage, track, and maintain FMLA and disability paperwork.
- Effectively communicate with clinic staff, patients, and pharmaceutical sales reps.
- Rotate through various office tasks throughout the day.
Minimum Qualifications
- Excellent verbal and written communication.
- Previous experience working with computer-based information systems.
- Ability to multi-task, organize, and prioritize work.
- 1+ year of full-time receptionist or customer service experience.
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
- This position is contingent on successfully completing a criminal background check upon hire.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
In accordance with Colorado's Equal Pay for Equal Work Act this position pays $20/hour.
- This position is contingent on successfully completing a criminal background check upon hire.
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