Job description

OFFICE SPECIALIST:

A Seacoast Generator company Is looking for an Experienced Office Specialist.

JOB DESCRIPTION:

We are a small professional generator business with a family/team type atmosphere. We are looking for an initiative-taking individual with great phone and people skills. Must have a great attitude and be willing to keep up in a demanding environment. This includes answering customer calls, working with walk in clients, scheduling service appointments, ordering parts and helping to keep the work flowing smoothly for the technician in the shop. This role also includes helping the office manager with daily tasks.

This is a key role for an individual looking to gain experience in an office environment. Customer Service and office procedure experience is preferrable, but we are willing to train the right person. The Company seeks to maintain the best possible environment for the long-term growth of its business and employees. The role will grow as the individual's skillset, capabilities, and knowledge of the company strengthens.

JOB RESPONSIBILITES:

Answering phones and interacting effectively with customers.

Develop effective working relationships with our clients and the team.

Scheduling and dispatching the Service Technician to generator services or PM’s.

Ensure inquiries and issues are resolved and service levels are met.

Maintain call logs of customer interactions through our CRM system.

Maintain Kohler Warranty System entries.

Parts and inventory management

Proficiency in Microsoft Office, especially Outlook, Word and Excel are required.

A willingness to learn new software and procedures is a must.

Working with and assisting our office Manager with tasks as needed.

Other duties as assigned.

REQUIRED QUALIFICATIONS:

1 Year experience required working in an office environment.

Ability to work independently.

Must possess integrity, a keen sense of urgency and drive for success.

Must possess a strong customer service focus with good verbal and communication skills.

High school diploma or GED.

COMPENSATION & BENEFITS:

Health Insurance Available

Disability Insurance Available

Vision Insurance Available

Paid Vacation & Holidays

IRA Retirement Plan with Company Match

Experience:

Answering Phones.

Greeting Customers.

Microsoft Products, Word, Excel and Outlook.

WORK LOCATION:

Seabrook, NH

Hours Mon to Fri 8am to 5pm

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Ability to commute/relocate:

• Seabrook, NH 03874: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: In person

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