Job description
Overview:
We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest ? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities:
Our Sales Supervisors are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
Are you ready to be an Orkin Pro? Qualifications:
Work from home requirements
What you’ll need
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest ? Go Pro with Orkin. Apply from your phone in minutes!
At Orkin, our purpose is to help protect the world where we live, work and play. We have a
FAST PACED, fully remote
National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Sales Supervisors are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
- Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
- Conduct regular team meetings to improve skills, share best practices and deliver key communications.
- Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.
- Work directly with other supervisors to ensure reliability and teamwork for the department.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions.
- Support the continued growth of the Sales department through continuous process improvement initiatives
- Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
- Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
We Offer…
- A Competitive Compensation package with bonus potential
- Comprehensive benefits package including medical, dental, vision & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick time
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Inclusive training programs as the industry leader
Why Orkin?
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
- Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
What’s required
- High School/GED
- 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
- 2-4 years of experience leading a remote team
- Ability to pass a background and drug screen
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 7 mbps or higher, high speed internet connection with the ability to hard wire directly to a modem
What you’ll need
- Excellent interpersonal and communication skills
- Demonstrated ability to prioritize tasks and manage time efficiently
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Basic computer skills in various software and web-based applications
- We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
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