Job description

NEW ACCOUNTS CSR – PERSONAL BANKER

How To Apply: Apply in person

The employment policy of Crossroads Bank provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.

NOTE: The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.

Department: Customer Service
Status: Full-Time/Non-Exempt

The New Account Representative/Personal Banker must provide excellent customer service & inform/sell bank products to existing and potential customers on a daily basis. Perform all necessary functions to serve customers with the opening and ongoing maintenance of deposit accounts.

Supervisory responsibility: None

Education & Experience:

• High school diploma, college degree or work experience equivalent.
• Well-developed customer & interpersonal skills; work experience in customer service preferred.
• Previous banking experience preferred but not required.
• Proficient computer skills, knowledge of Microsoft Excel & Word.

Required Skills/Abilities:

• Ability to read, write, speak & understand English well (Spanish as a 2ndlanguage is an asset but not required).
• Excellent verbal communication skills, in person & by telephone.
• Excellent math skills & understanding of basic accounting.
• Ability to organize and prioritize tasks.
• Ability to question customers to determine their banking needs & to cross-sell banking products.
• Ability to listen and solve customers’ problems regarding products & services, and to seek supervisory assistance as needed.
• Ability to determine if further investigation is needed on a potential or existing customer to protect against losses.
• Flexibility & initiative to learn numerous areas of banking to fulfill job function.

Essential Duties & Responsibilities:

• Knowledge of all bank products & services – including but not limited to Checking, Savings, IRA’s, Certificates of Deposit, Safe Deposit, Electronic Banking, ATM cards, Check Orders.
• An understanding of the rules and regulations for all bank services & deposit products.
• Perform all necessary verifications and processes for account opening.
• Be aware of customer’ ongoing and potential financial service needs, look for cross selling opportunities, and introduce the customer to the appropriate Bank Officer or employee.
• Produce documents daily for bank products that customers have purchased and review the documents for accuracy.
• Effectively explain bank policies and regulations in order to obtain proper documentation for accounts daily.
• Analyze statement costs for customers and recommend ways customers can keep their service charges low to provide customer satisfaction.
• Represent the bank in a personable, efficient manner when in contact with customers whether in person or by telephone.
• Assist other departments when needed & perform other duties as assigned.

Physical Requirements:

• Sitting/Mobility: Approximately 70% of time is spent working at a desk; the balance of time is spent moving around work areas.
• Communication: Ability to effectively communicate with co-workers, members, and outside agencies in writing, in person, and over the phone.
• Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork.
• Lifting/Carrying: Ability to transport boxes of coin, files & office supplies.
• Stooping/Kneeling: Ability to access files/stock supplies in high or low cabinets and shelves.
• Reaching/Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Yoakum, TX 77995: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.