Job description

Design Data Corporation is always in search of high-quality individuals who are excited about providing the best customer service experience to our customers.

Design Data Corporation (DDC) was founded in 1984 and although we’ve grown into a tightknit Team of over 30 people, we’re still located locally in Mt. Joy and family owned and operated. Our dedication to understanding our Customers’ business is what sets us apart and enables us to provide individualized Managed IT and Cloud Services solutions that meet their unique needs. Our Customers include companies just like us – Small to medium sized businesses, as well as non-profit organizations, in the Central Pennsylvania area. We empower each of our Team Members to be proud of the excellent Customer Service and IT Support that we provide!

Why Join Design Data Corporation

At DDC you’ll find a positive atmosphere that includes remote and in-person Team Members, in which we value creative problem solving, hard work and collaboration. To be honest, though, it’s hard to capture in a short description why DDC is a great place to work! Learn more about DDC - https://sway.office.com/aGCVL5jJyCAbOcKa?ref=Link

Benefits

• Competitive Compensation – We value your education and experience
• Career Advancement – Paid Professional Development & Certification Opportunities
• Take Care of Your Health – Medical, Vision and Dental Insurance with Flexible Spending Account & Health Savings Account Options
• Plan for Your Future – 401K Retirement Plan including Company Match
• We Support Your Work – Mileage, Professional Attire, & Expense Reimbursement
• Spend Time with Family & friends – Enjoy Paid Time Off
• Volunteer in our Community – Our “DDC Cares” program provides paid time to volunteer

Position Overview

Design Data Corporation (DDC) is seeking a full-time Network Technician with experience in providing both remote and onsite technical support. A strong working knowledge of computer systems, hardware, and software to isolate problems, and identify and implement solutions for clients. Ideal candidates will possess excellent problem-solving, analytical, and team-working skills.

Responsibilities

• Identify, troubleshoot, and analyze a wide range of computer hardware and software, server, and network related issues
• Work with PSA ticketing system, RMM tools, and documentation platform to properly create, document and resolve support requests
• Consistently provide enthusiastic and exceptional customer service

Requirements

• Critical thinking skills to solve problems
• A strong working knowledge of computer systems, hardware, and software
• Ability to work effectively with end users of all skill levels and communicate technical issues in a way that non-technical individuals can understand
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Experience supporting Windows and Microsoft 365

Qualifications/Certifications

• CompTIA, Microsoft, Ubiquiti, FortiGate, and/or Datto certifications, or a desire to obtain them

Additional Requirements

• Some travel required – must have reliable transportation and a valid Driver’s License
• Position includes providing after-hours support in an on-call rotation

Design Data Corporation is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Mount Joy, PA 17552: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 3 years (Required)
• Windows: 2 years (Preferred)
• Microsoft 365: 2 years (Preferred)
• Help desk: 2 years (Required)
• Customer service: 2 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.