Purpose:

• To provide internal marketing tasks and move-in coordination that supports a smooth and compassionate transition from initial inquiry to move-in.

FUNCTIONAL ROLE

• Key person is following up on inquiries, scheduling tours, conducting initial appraisals of prospective residents, coordinating next steps in the move-in process including the move-in paperwork, room readiness, resident care coordination, and move-in date logistics.
  

AUTHORITY

• Works closely with administrators and resident care coordinators
• Administrator has ultimate decision authority as to move-ins and move-outs

Responsibilities and Duties:

• Must have passion of working with senior citizens!
• Prior Senior Living and Assisted Living industry experience a plus!
• Sales and Inquiries from Prospective Residents, Family Members and Professional Referral Sources
• Take initial telephone inquiry calls
• Make follow up calls
• Tour prospective residents and/or their families throughout the community, obtaining and providing pertinent information to help them make a decision to move to the community
• With administrator support, create a tour tree so that other trained team members can give tours and provide appropriate information
• Conduct follow-up calls from Call Center and other digital advertising
• Utilize Inquiry form and CRM to track and communicate inquiry and move-in process
• Keep CRM up to date and provide weekly reports as requested
• Monitor sales traffic, closing ratios and provide monthly reporting
• Create professional and accurate paper and digital inquiry packets
• Participant in the development of quarterly marketing plans and community events
• Move-In Coordination and Follow-up
• Oversee move- in process to help ensure a pleasant experience for the new residents and family members
• Coordinate with administrator or resident care coordinator regarding completion of the appraisals, medication, LIC 602s, and other health care paperwork
• Create professional and accurate move-in packets
• Utilize CiminoCare electronic move-in system when appropriate
• Develop a system to help ensure timely appraisals and accurate paperwork that meets regulatory compliance
• Provide written and verbal move-in coordination communication so that all departments are ready for the move-in
• Complete necessary move-in paperwork and collect agreed upon community fee, monthly rate including level of care fees
• Communicate with third party payers to help ensure approvals, appropriate monthly rates and clarity regarding share of costs
• Communicate with Social workers, outside agencies and family members as it relates to potential residents and move-in follow-up

Culture and Integrity

• Maintain confidentiality of resident information. Honor residents' personal and property rights, respect privacy
• Maintain professionalism and uphold corporate values in all activities
• Perform all other duties as assigned

MEASUREMENTS OF PERFORMANCE

• Community has a high census with an increased number of move-ins
• Community's Satisfaction Surveys measure high satisfaction rates with move-in process
• Community inquiries are followed-up on in a timely fashion

• 
  The move-in paperwork is completed in a timely and accurate manner

Job Type: Full-time

Salary: From $30 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday - Fridays, occasional Weekend Events

COVID-19 considerations:

• All staff are required to wear masks, we also require vaccinations with boosters or an approved exemption

Work Locations: Lodi, West Sacramento, Arden Arcade, Citrus Heights