Job description

Summary

The Provider Relations Manager will actively engage with physicians, providers, and other healthcare entities to improve how UP Medical delivers care and becomes the most trusted medical group in the community for our multi-specialty services. Ensures key customers are aware of the types of services UPMG offers to our patients. Facilitates the communication and service resolution between market/network/medical group leaders and physicians/providers. Proactively maintains and/or strengthens the physician/provider relationship to optimize the satisfaction and care experience for patients using UP Services.

Essential Job Functions

• Responsible for creating, maintaining, strengthening, and retaining relationships with area physicians and providers to support population health, market operations and medical group strategies and services.
• Solicits physician and provider feedback regarding quality, experience, access, and capability of services offered by UPMG network of care, routing to appropriate acute, ambulatory, physician practice or other operational personnel for management as needed.
• Performs ongoing follow up with physician/provider or designee.
• In collaboration with the VP of Growth and PRMs and market leadership, creates a targeted call plan that prioritizes account/contact list and maintains a service/educational rounding schedule to visit with physicians and providers in person.
• Maintains detailed notes and activity as well as ongoing updates to contact listing within SalesForce.com application.
• Possess key local healthcare market knowledge across the organization and within the assigned business region.
• Develop a deep understanding of all services provided by UP and ability to educate area physicians and providers on these services.
• Develop awareness of service line branding messaging and collaborate with Marketing on aligned messages to the community.
• Strict adherence to Corporate Ethics and Compliance standard, Stark and Anti-Kickback laws and regulation, non-compete/non-solicitation.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
• Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Responsibilities

• The Provider Relations Manager will actively engage with physicians, providers, and other healthcare entities to improve how UPMG delivers care and becomes the most trusted healthcare system in the community
• Ensures key customers are aware of the types of programs and services UPMG offers to our patients
• Facilitates the communication and service resolution between market/network/medical group leaders and physicians/providers
• Proactively maintains and/or strengthens the physician/provider relationship to optimize the satisfaction and care experience for patients using UPMG Services
• Responsible for creating, maintaining, strengthening, and retaining relationships with area physicians and providers to support population health, market operations and medical group strategies and services
• Solicits physician and provider feedback regarding quality, experience, access, and capability of services offered by UPMG network of care, routing to appropriate acute, ambulatory, physician practice or other operational personnel for management as needed
• In collaboration with the Director of Physician and Provider Relations and market leadership, creates a targeted call plan that prioritizes account/contact list and maintains a service/educational rounding schedule to visit with physicians and providers in person
• Maintains detailed notes and activity as well as ongoing updates to contact listing within SalesForce.com application
• Possess key local healthcare market knowledge across the organization and within the assigned business region
• Develop a deep understanding of all services provided by UPMG network and ability to educate area physicians and providers on these services
• Develop awareness of service line branding messaging and collaborate with Marketing on aligned messages to the community
• Strict adherence to Corporate Ethics and Compliance standard, Stark and Anti-Kickback laws and regulation, non-compete/non-solicitation
• Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Bachelor's (Preferred)

Experience:

• Business development: 3 years (Preferred)
• Provider Relations: 3 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: One location

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