Job description

SUMMARY: Answers incoming phone calls, schedules appointments, acknowledges patients, and collects co-payments. Interacts with patients, families, physicians and coworkers in a courteous, friendly and efficient manner.

RESPONSIBILITIES: Answers all incoming phone calls and routes to appropriate person. Takes clear messages for providers or other office staff. Ensures that emergent messages are handled per practice protocol. Greets and directs patients and answers all questions in a courteous and helpful manner within scope of responsibility. Schedules patient appointments and collects pre-registration information at the time of scheduling. Registers patients, verifies health insurance coverage and demographic information. Collects co-payment. Obtains referrals from patient or primary care physician.

REQUIREMENTS: This position requires the following: computer skills, dependability, excellent communication and interpersonal skills, attention to detail, ability to work in a fast-paced environment, and ability to be a team player.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Patients and staff are required to wear a mask and adhere to MA Board of Health protocols.

Ability to commute/relocate:

• North Andover, MA 01845: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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