Our Vision is to be the best choice for healthcare in our community

Job Title: Medical Receptionist

Dept.: Orthopaedics

Reports to: Supervisor

Job Summary: Able to handle a fast paced work environment. Great customer service skills. Work well with others. Previous front desk experience is a plus. Manages all traffic at the front check in window. Ability to work in a high volume clinic. Ability to multitask in small office setting. Strong team player. Able to handle fast paced environments. Requires excellent multitasking skills and time management. Always willing to go the extra mile to deliver a great patient experience!

WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Essential Functions of the Position:

• Prepares e-chart prior to visit
• Prints encounter form, demographic verification form (DVF), other necessary forms per patient
• Assist traffic at front window
• Manages sign in sheets
• Schedules appointments
• Assists with medication refill requests
• Handles customer requests or needs
• Assists vendors
• Monitors the lobby for cleanliness and patients in distress

• Completes patient check in processes
• Distributes and collects new patient forms
• Verifies HIPAA and Privacy signatures are obtained
• Confirms photo ID is scanned into Intergy
• Confirms insurance cards are scanned into Intergy and keyed correctly
• Obtains patient signature on DVF at each visit
• Updates patient demographics as needed, including insurance
• Updates work flow event to "check in"
• Records "no show" appointments in the system
• Collects and processes monies due
• Collects co-payment amounts
• Collects patient balance dues
• Balances user journal and prepares cash reconciliation form
• Secures deposit and imprest funds
• Addresses Intergy tasks in a timely manner
• Answers phones and assists callers when primary responsibilities allow
• Directs calls to proper individuals
• Takes messages
• Completes the end of day processes
• Prints next day appointment schedules
• Empties HIPAA container into the destruction bin
• Logs off Intergy and out of the computer before leaving

Additional Responsibilities:

• Directs incoming faxes and mail to correct staff members
• Maintains an organized and clean work area
• Participates in maintenance of front office supplies
• Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Job Qualifications:

• High school graduate or GED equivalent
• Strong customer service orientation - customer service experience required
• Excellent telephone and business etiquette
• Strong team player
• Ability to multi-task
• Basic computer proficiency
• 1 year minimum experience

We are an Equal Opportunity Employer and make employment decisions without regard to race gender, disability or protected veteran status.

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