The Medical Intake Specialist is responsible for greeting, assisting and answering questions and inquiries for all guests in person or over the telephone. This position is also responsible for utilizing HCC Provider and treatment room time effectively by scheduling appointments in person or over telephone. This position ensures a high level of customer service and requires the employee to be professional and courteous at all times. This is an administrative position.

Minimum Qualifications

• High School Diploma or GED equivalent required.
• Minimum of one (1) year clerical experience in a medical office setting preferred.
• Ability to type at minimum 40 words per minute (WPM).
• Bi-lingual in English and Spanish preferred.
• Ability to understand medical, dental and behavioral terminology.
• Able to support the mission, philosophies, goals, and objectives of HealthCore Clinic.
• Ability to communicate effectively with vulnerable populations including those made vulnerable by their financial status, personality characteristics, place of residence, health status and/or age.
• Have a positive, friendly and professional demeanor with excellent interpersonal skills.
• Strong computer literacy, especially with Microsoft Office Suite.
• Able to operate office machinery, i.e. copiers, fax machines, multi-line telephone.
• Able to complete and submit required documentation on time.
• Understand and operate within policy, rules, regulations, and accreditation standards.
• Ability to work productively with internal and external customers.
• Demonstrated positive work ethic.
• Keep supervisor informed about progress and problems.
• Excellent written and verbal communication skills.
• Excellent organizational skills, attention to detail and time management skills.
• Ability to multi-task and organize work effectively while working independently and/or as a cooperative team member.
• Remain flexible to withstand unpredictable changes to workflow and schedules.
• Ability to maintain absolute confidentiality.

Additional Duties

Additional duties and responsibilities may be added to this position description as needed. The position description does not state or imply that these are the only activities to be performed by the employee holding this position. Employee is follow any other job-related instructions and to perform any other job-related responsibilities are requested by HealthCore Clinic and the Board of Directors. This is a full time position Monday-Friday, 8 hour day and evening shifts with opportunity to work some Saturdays.

HealthCore Clinic is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.