Job description

Meduit Health Services is a patient-centric, healthcare revenue cycle company that helps our clients by providing important patient customer services. We help our clients by taking care of their needs so they can concentrate on their patients. While we value experience, it is not required since we will train qualified individuals for the role!

Job Summary:

Candidates will be working in a fast-paced environment where they will be expected to display strong customer service and attention to detail on our Extended Business Office (Customer Service) Line. They will support patients by providing helpful information and answering questions. They will handle a large volume of incoming calls and navigate between multiple systems with various clinics and departments.

Responsibilities:

• Obtaining insurance information from patients as needed
• Multitasking between a variety of technology, systems, tools, and resources
• Providing empathetic and compassionate service that leaves a good impression
• Maintaining accurate notes of patient interactions in electronic record systems
• Helping patients resolve balances, setting up payment arrangements, or helping them with financial assistance options when appropriate
• Perform follow-up of action items to effect prompt account resolution; assign accounts to the disposition based upon status
• Document conversations with responsible parties regarding accounts on both Company/Client systems
• Meeting basic requirements for a variety of key performance indicators (goals)
• Understanding and complying with various company, state, and federal regulations

Qualifications:

• Experience preferred but not necessary. We will train qualified individuals for the role!
• H.S. Diploma/GED
• Must be able to complete and clear background check
• Flexible hours Monday-Friday
• Strong Organizational skills
• Strong problem-solving skills
• Strong written and oral communication skills
• Time management and sound decision-making skills
• Deliver excellent customer service to both internal and external parties
• Perform basic mathematical calculations, balance and reconcile figures
• Efficiently multi-task; shift priorities on short notice to respond to demands of work inventory changes

Benefits

• Full comprehensive paid training program
• Ability to earn meaningful performance incentives on a quarterly basis
• Career advancement opportunities
• Health, Dental, Vision, Disability, and Life Insurance
• Paid time off and Holiday Pay
• 401(k) plan with company match

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Gaithersburg, MD 20879: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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