Job description
Job Duties:
- Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.
- Interacts with all casino related departments.
- Promotes positive customer service.
- Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
- Assists with the resolution of player complaints and problems.
- Has view only access to E-Promo account information.
- Regular attendance for scheduled work required.
- Provides Family Style Service at all times.
- May perform other duties as assigned.
- Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
- Greeting daily Line Runs and Charters while providing Family Style Customer Service.
- Reconciling Bus Coupons
- Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
- Always is available to assist with other duties when required to do so, or as directed by the supervisor.
- High school diploma or equivalent experience preferred.
- Knowledgeable of general information regarding facilities, and amenities; skilled in both casino and hotel computer systems.
- Required to perform the customer service standards of the department.
- Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
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