Job description

***PREVIOUS BICYCLE SHOP EXPERIENCE REQUIRED***

Market Leader

A bit about us

Trek Bicycle Stores of Florida is an awesome place to work, with amazing benefits for all employees. We only sell products we love, provide incredible hospitality to our customers, and Transform Lives, One Bike at a Time. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.

These are our non-negotiable rules we live by

Rule #1 - Do the right thing

Rule #2 - Do whatever it takes

Rule #3 - Show others that I care

What you’ll do

Successful Market Leaders are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. The Market Leader is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill positions opened through expansion and turnover.

This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to lead not only a successful market, but to strengthen our teams’ relationships with each other and our guests. You will have the opportunity to transform people’s lives.

Staff Performance = 50%

• Developing and motivating Store Managers to exceed our company and customer expectations
• Maintaining exemplary customer service within the retail stores
• Developing and executing plans to improve store and area performance as needed

Financial Performance = 25%

• Establishing a strong customer service/selling, hospitality culture
• Analyzing RPM results and trends to increase and maximize sales
• Developing strategies to increase market share and store revenues
• Controlling labor hours, cash, store audits, and shrinkage

Store Operations = 15%

• Performing complete and thorough reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash deposits.
• Other duties as assigned

Human Resources = 10%

• Actively take part in all aspects of human resources and staffing within the store, reviewing schedules and Paychex, and implementing discipline.

Position Requirements:

• A minimum of three years’ multi-unit management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability to engage with customers
• Ability to drive sales through others
• Ability to develop positive relationships with our teammates and customers
• Strong desire to exceed managements initiatives and inspire excellence in a team
• Superior verbal and written communication, and presentation skills
• High-energy, collaborative leadership expertise
• Personal vehicle in good repair, valid driver’s license, and current proof-of-insurance

Additional Information:

• Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
• Must be able to travel between stores regularly (Stores within your designated pod/market)

Must be able to drive for company business as required

• Ensure that stores maintain an involvement in the community by participating in and creating events, both in-store and out-of-store events (Flat fix clinics, group rides, gated community service days, local club events, etc.).

Trek Bikes Florida is committed to a diverse and inclusive workplace. Trek Bikes Florida is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Bicycle Shop: 1 year (Required)

Work Location: One location

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