Patient Access Manager

If you are looking for a great place to grow your career at a community hospital focused on excellent patient experience and nursing excellence, St. Joseph Hospital, a member of Catholic Health, may be what you are seeking. We offer career advancement, a rich tuition reimbursement program, medical benefits, a generous pension plan, 403B for retirement and PTO plan. Join us and Long Live Long Island where we care for Every Patient, Every Time.

Located in Bethpage, St. Joseph Hospital that provides comprehensive inpatient and outpatient medical, critical care and surgical services. Its Emergency Department cares for approximately 33,000 patients a year. Other vital services include an Ambulatory Surgery Unit, The Center for Sleep Medicine, Hyperbaric and Wound Healing Center, CHS Cancer Center, The Center for Speech and Swallowing Disorders, Diabetes Education Center and a full scope of outpatient radiology services, including Cardiac CT.

Responsibilities:

• Support SJH administrative leadership team by adding value to goals and objectives.
• Responsible for all administrative functions that contribute to the management and execution of MMC Patient Access.
• Work with SJH clinical and administrative executives to support operational priorities.
• Collaborate with departmental leaders to support short and long-term efficiency initiatives, new service-line opportunities, technology advancements, and other projects.
• Manage, implement, and support system and hospital specific policies and procedures.
• Manage policy implementation and enforcement of Patient Access programs.
• Identify and implement initiatives aimed at improving the patient experience, highly focused on patient touch points and throughput.
• Ensure Patient Access operations result in improved patient experience, internal relationships with key stakeholder (e.g., physician practices, finance leaders, etc.), and employee satisfaction.
• Communicate with Financial Clearance and onsite Patient Access leadership on state-specific regulations and legislation impacting operations.
• Stay abreast of the latest developments, advancements, and trends in Revenue Cycle and Patient Access Services by attending seminars/workshops, and reading professional journals.
• Evaluate and develop appropriate operational controls and processes to accommodate changes.
• Manage the Patient Access department’s ability to arrive patients in a customer friendly and timely manner, ensuring integrity of information used to create accounts for claim submission.
• Participate in assessment, planning and monitoring of the budget activities for areas of responsibility.
• Represents SJH as it relates to Labor Union needs regarding Patient Access roles.
• Interact effectively in a complex organization by fostering positive relationships with both internal and external stakeholders.
• Motivate Patient Access teams to achieve the highest level of patient experience and meet the organizational goals for customer service.
• Establish excellent working relationships with directors, managers, supervisors, registrars, physicians, nursing, and administrators.
• Lead and develop teams by fostering innovation, collaboration and adherence to the I-Care values of the organization
• Oversees hiring, promotion, salary adjustment, trainings and orientations, and completion of performance appraisals for Patient Access
• Communicates proactively and positively with the managers and direct supervisors to ensure personal growth in knowledge and skill set.
• Mentor managers and ensures staff engagement and commitment to strategy, mission and goals.
• Create, implement and monitor the application of best practice Revenue Cycle standards across the facility in order to minimize revenue leakage and maximize cash flow (e.g. registration, in-house cash collections, price estimates, insurance eligibility verification, patient financial assistance programs, and charge entry/capture).
• Manage the Patient Access staff’s ability to arrive patients in a customer friendly and timely manner, ensuring integrity of information used to create accounts for claim submission.
• Manage the patients financial experience by communicating financial liability, or out-of-pocket costs based on their insurance(s) benefits and hospital procedure.
• Ensures Patient Access activities are complete and efficient to enhance patient throughput across the organization.
• Create, standardize, and implement Patient Access policies, procedures, and workflows as it relates to departmental functions.
• Stay abreast of changes in Medicare, Medicaid and third-party payer reimbursement requirements.

Qualifications:

• High School diploma required. Bachelor’s degree in Business, Finance, Healthcare or a related field preferred.
• Minimum of 5 years of experience in Revenue Cycle Management or Patient Access Services, with at least 3 years of progressive leadership experience

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.