Are you passionate about making a difference in the lives of LGBTQI+ youth? Join Protocall Services as a Remote Clinical Specialist and become an essential part of our dedicated team. We are a nationally recognized leader in crisis intervention, providing 24/7 support and resources to those in need.

We are currently seeking compassionate and empathetic individuals to join our 988 LGBTQI+ crisis hotline, chat, and text lines team. In this remote position, you'll work from home while maintaining HIPAA compliance and focusing on the provision of 988-related services.

Protocall Services is a Top Workplace award winner in Oregon for 2020, 2022 as well as 2023. Our telephonic first responders support various organizations, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

With headquarters in Portland, Oregon, we serve customers in the United States and Canada through our network of remote crisis counselors in selected states.

Apply now and join our team in making a positive impact on LGBTQI+ youth in crisis.

Location Requirement:

You must reside and have at least one of the following licenses in Oregon (OR), LPC Associate, CSWA, LMSW, LPC, or LCSW

Overview Role of a Youth Line Licensed Master Level Position:

• Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space

• Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues.

• Building rapport and client engagement

• Assessing risk and manage documentation while on calls

• Provide available resources or information needed

• Identify safe, positive ways of coping and/or developing a safety plan

• Emergency intervention that may be needed

• Remaining calm and professional while multi-tasking in a fast paced environment

Benefits

• Medical, dental, life insurance, 401k, STD/LTD and EAP services.

• PTO package that earns up to 4 weeks of vacation during your first year.

• Company-matched student loan repayment

Educational and Licensing Requirements:

• MSW, PsyD, or PhD in behavioral health field or M.A. or M.S. in behavioral health with a clinical practice emphasis from a program that is accredited by COAMFTE, CACREP, or CORE.

• Licensed as a limited or fully licensed social worker or counselor according to the state licensing board requirements.

* ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*