Job description

This position is part of the Collection Access and Technical Services (CATS) department, Interlibrary Loan (ILL) unit. We are looking for someone who can problem solve creatively to provide seamless services, and work collaboratively in a team spirited environment with other colleagues and student employees. This position provides support to MSU patrons requesting materials by processing, ordering, and delivering articles and loans from other libraries as well as processing and electronically delivering articles and materials owned by the MSU Library to other libraries.

Duties and Responsibilities
Largely responsible for the processing of lending requests for materials owned by the MSU Library that have been requested by other libraries. This is completed through a multi-step process in coordination with the ILL team. This process includes verifying the availability of requested material; location and retrieval of the material; accepting or rejecting the request within the appropriate software/system, scanning of material (when necessary) with appropriate hardware and software; delivery of material either electronically or physically shipping.
Physically process loaned items upon return from requested library or MSU’s distance patrons; check condition of material, ensure items are checked in properly, and transfer to appropriate location for shelving.
Provide backup processing of borrowing requests.
Provide excellent customer service demonstrating the Library’s values to all patrons.
May be required to work a portion of some workdays at the off-campus Library Annex to retrieve and scan materials to be delivered electronically. The Annex is an off-campus, closed stacks, storage facility located approximately one mile from the Library.
Work on cross-departmental, MSU Library efforts to ensure we are providing materials to our patrons and other libraries as accurately, efficiently, and equitably as possible.
Co-provides general oversight of student employees.

Required Qualifications – Experience, Education, Knowledge & Skills
Two years post-secondary education and/or an equivalent amount of experience
Ability to follow established procedures and perform work requiring attention to detail
Demonstrated ability to be flexible and adaptable to changing priorities and procedures.
Demonstrated competence using personal computers and various software such as word processing, spreadsheets, database, presentation, email, internet, and relational databases (Microsoft Office 365 suite preferred).

Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience working in an academic library.
Knowledge of library systems such as electronic databases, online catalogs, and discovery services.
Experience working with Ex Libris’ Alma system, ILLiad, or other ILL software.
Basic knowledge of bibliographic records.

The Successful Candidate Will
Be very detail-oriented, able to prioritize deadlines, and possess strong time management and organizational skills.
Possess ability to work both collaboratively as well as independently with great problem-solving skills.
Must communicate effectively both orally and in writing.
Able to provide excellent service.

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
Must be able to retrieve materials by using step stools and ladders (up to 11 feet tall).
Be able to push fully loaded book carts.
The job requires the employee to be at a computer frequently (sitting or standing); twist/turn, maintain flexibility, and speak clearly; perform fine manual dexterity movements; constantly see, hear, and listen; occasionally stoop/bend, kneel, walk, squat, crouch, and balance.
The job requires the employee to be subjected to repetition, working alone, working around others, verbal contact with others, face-to-face contact, inside environments, and moving objects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

This position has supervisory duties? No
Posting Detail Information

Number of Vacancies 1
Desired Start Date Upon a successful search
Position End Date (if temporary)
Open Date
Close Date

Applications will be:
Screening of applications will begin on or before December 27, 2022; however, applications will continue to be accepted until the position is filled.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html

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