As a Voluntary Plan Paid Family and Medical Leave Specialist 2, you will serve as the face of the program for employer interactions, educating customers on program requirements and laws. You will provide excellent customer service in a timely and accurate manner through a variety of communication channels such as telephone and email.

What a typical day looks like:

• Resolve complex problems related to voluntary plan implementation and determination. Follow procedural steps necessary for resolution, working closely with program staff to implement the resolution, and communicating results to the customer.
• Initiate, receive and respond to routine and complex correspondence and inquiries from employers and businesses and/or their representatives.
• Research, locate and provide information about voluntary plans inquiries including general questions, explaining program requirements, voluntary plan application procedures, law changes, and any change of circumstance.
• Review, determine, and document initial applications for voluntary plans, annual reviews as assigned, and plan withdrawals.
• Detect plan discrepancies and clarify information through telephonic and electronic inquiries, correspondence, and interviews.

Required:
The qualified candidate will have one (1) or more of the following experiences and/or education such as experience examining and processing benefit claims which includes, a combination of education and/or related experience equivalent to five (5) years.

OR One year of experience equivalent to the PFML Specialist 1 with another state that administers a paid family medical leave program.

OR Successful completion of the training plan as a PFML Specialist 1

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information
• Per Gov. Inslee’s Directive 22-13.1, (Download PDF reader), employees of the Washington State Employment Security Department (ESD) must be fully vaccinated against COVID-19. A person is considered fully vaccinated two weeks after the final dose of an authorized COVID-19 vaccine series. As a condition of employment, ESD employees are required to provide proof of vaccination before starting work. A medical or religious exemption may be requested for accommodation.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation and Integrity, Investing in our people, and Service with kindness. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, at hrrecruiting@esd.wa.gov or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.