Responsibilities Include:

• Responsible for the successful implementation of academic programs on behalf of PKH partner Institutions, managing the implementation process from contractual obligation to product launch.
• Coordinate, manage, and facilitate multiple PKH partner organizations and institution partners and their deliverables to ensure a smooth handoff between responsible parties, tracking major milestones and deliverables throughout the process and providing routine updates to many stakeholders.
• Set targets and expectations related to the launch of a new program and hold individuals accountable for delivering on them.
• Surface risks related to launch to the appropriate leadership and develop strategies for mitigating the risks to ensure successful and timely delivery of the product.
• Work collaboratively with multiple PKH departments and leaders including market research, financial, account management, partnership management, and the project management office, among others, and drive them to results.
• Build and maintain strong relationship with internal PKH departments, PKH partner organizations, and PKH partner institutions.
• Proactively deliver regular communications to key stakeholders related to the launch of new academic programs to ensure a smooth and seamless experience for PKH partner institutions.
• Proactive and regular engagement and collaboration with business development and account management teams to support smooth transitions among work hand-offs.
• Conduct post-launch retrospectives with large groups of stakeholders to surface opportunities for process improvement. Develop and implement modifications to enhance the process based on learnings.
• Act as the institution partner advocate within PKH, acting in a way that serves their needs and interests while balancing the broader needs and capacity of PKH and partner organizations.

What You Bring

• 5+ years professional experience in launch management, project management, implementation management, or a similar discipline
• 2+ years of professional experience in the higher education industry
• A bachelor's degree
• Extraordinary attention to detail and exceptional organizational skills
• Ability to communicate effectively and accurately to a vast stakeholder group including, executive leadership, institution leadership, technology teams, faculty, student success teams, and others.
• Ability to look strategically across the organization, while simultaneously digging into the details
• Willing and able to travel, especially in North Carolina, to visit institution partners.
• An empathetic approach to your work, understanding that the key to a successful launch will lay as much with the personal relationships that you build as it will with the project plan you develop.
• A team-oriented mentality, willing to dig into the work ahead and remaining committed to the success of the whole.
• Ability to influence and engage diverse stakeholders without direct reporting authority