Why Milan Laser Hair Removal?

When you’re an ambitious professional you want to work with the best. Milan is currently the premier laser hair removal provider throughout the Midwest with plans to rapidly expand throughout the nation.

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound. Challenge accepted.

Position Summary:

With more than 200 existing locations throughout 22 states and plans to expand throughout the nation, Milan is growing rapidly. As part of this growth, we are looking for a Laser Technical Support professional to provide user support and customer service regarding our laser, Candela Gentlemax Pro to our clinic staff. This individual will also troubleshoot problems and advise on the appropriate action, setup and repair coordination.

Status: Full-time-10 hour shifts, 4-day work week

Compensation: Based on experience

Location: Omaha, Nebraska

Responsibilities Include:

• Respond to requests for technical assistance in person, via phone, and electronically
• Schedule and manage repairs with laser equipment
• Managing laser inventory
• Point of contact for all laser related issues and questions
• Order laser items as needed
• Take all laser related calls to troubleshoot prior to reaching out to Candela
• Providing support to staff at our clinics
• Diagnose and resolve technical issues
• Research questions using available information resources
• Advise staff on appropriate action
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests
• Inform management of recurring problems
• Stay current with laser technology information, changes and updates

Requirements to be considered for this role are as follows:

• High school diploma
• Technical background
• Working knowledge of fundamental operations of various machine equipment
• Related experience and training in troubleshooting and providing help desk support

Key Skills:

• Oral and written communication skills
• Willingness to learn
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing
• Attention to detail
• Professional demeanor

Benefits Include:

• Employees and their spouse or legal partner receive free laser hair removal services
• Medical, dental, vision, disability and life insurance within 30 days
• Paid holidays
• 401k retirement plan eligibility available after 1 year of employment
• EXCEPTIONAL work environment!

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer