Jr Help Desk Analyst

DiamondPick
Full Time
Washington, DC 20004
Posted
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Job description

Below is the detailed description. Kindly forward me your updated resume and contact details for further process

Title: Jr Help Desk Analyst
Location: DC

Duration: Contract

  • High School/GED
  • No more than 3 years experience in help desk setting
  • Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
  • Ability to provide effective help desk support to address requests quickly
  • Ability to provide professional and friendly customer service
  • Ability to clearly and effectively communicate verbally and in writing
  • Analytical skills to resolve complex challenges that require more than following existing operations procedures
  • Attention to detail in working with large volumes of data that support critical business and security functions
  • Ability and willingness to work a broad range of tasks
  • Flexibility to adjust support to rapidly changing client priorities
  • Willingness to collaborate with team members and ICAM PMO stakeholders
  • Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure
  • Knowledge of GSA USAccess credentialing shared service provider tools and procedures
  • Knowledge of ICAM-implementation help desk support
  • Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
  • Training individuals to adopt or use ICAM credentials and tools
  • Support to the GSA HSPD-12 Help Desk to resolve tickets and issues

Job Type: Contract

Salary: $25.00 - $30.00 per hour

Experience level:

  • 1 year
  • No experience needed

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Washington, DC 20004: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

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