Job description

The role of an IT Technician is to support the assigned facility in the daily operations of the local network and IT hardware connected to it. This position shall serve as the local IT administrator and provide user support of information and communication business systems, telecommunications and related issues.

3rd shift : 10PM-6AM

$36.00/hr

The main missions of the role include:

• Support IT issues with office and manufacturing systems (Level 1 Troubleshooting)
• Providing level 1 support for the shop floor application(s) and related IT hardware
• Basic Network Troubleshooting and Support
• Hardware troubleshooting and replacement
• Support users through the Stratos Help Desk system
• Work with other members of IT Shared Services to provide solutions to user issues
• Keep IT management up to date with local issues and system changes
• Desktop/Laptop setup and distribution 
• Basic user support on common office software systems (such as Microsoft office)
• Perform other duties as assigned by the plant leadership and the IT Region Leader.
• Involved in risk assessment and safety instructions.
• Support commitments established in the ISO 14001 Environmental Policy.
• Follow requirements established in Saline Plant ISO 14001 Environmental Management System (EMS) procedures and work instructions.

QUALIFICATIONS:

The ideal candidate will have/be:

• Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.
• Able to operate independently and autonomously to complete tasks and projects.
• Excellent troubleshooting skills and understanding of when to escalate issues.
• Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills.
• Excellent customer service skills – highly responsive. Customer service skills training and experience in or out of IT preferred.
• Experience in a production/manufacturing environment preferred
• Requires familiarity with Microsoft Operating Systems, XP, Windows 7, Microsoft Server 2003 and Microsoft Server 2008
• Requires familiarity with Microsoft Office Suite 2003-2010 products
• Cisco VOIP and Networking experience and/or training preferred.
• Experience with VMware is preferred.

Job Types: Full-time, Temporary, Temp-to-hire

Pay: $36.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Saline, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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