Job description

Looking to join the Sacramento region’s fastest growing IT Company (MSP)? GroupOne Consulting embodies support of continuous improvement, a management team that cares and a dynamic and demanding environment where your skills are constantly utilized and being improved upon.

GroupOne builds custom, strategic technology plans, essential to achieving our clients’ visions. We collaborate with clients to ensure their objectives are achieved and results are acknowledged. Every aspect of our client-focused activity is driven by a relentless pursuit of operational excellence.

We offer a remote/hybrid schedule, and applicants must be local and able to be present in the Folsom office at least three days per week.

Visit: www.grouponeit.com/careers/ for a full job description.

Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

· Generous PTO + (Birthday PTO + Paid Holidays)

· Health, Dental, Vision

· 401(k) Matching

· Hybrid Work Schedule

· Custom Career Path

· Company Events + Team Outings

Principle Position Accountabilities

· Implementation of complex customer projects

· Development of project SOWs and detailed work plans for approved partner/customer projects

· Configure project related equipment in alignment with finalized work-plan and resource assignment

· Work directly with vendor support as needed to implement the project

· Collaborate with Project Manager to provide customer project updates per the interval committed to the customer

· Work directly with 3rd party vendor support, when appropriate, to validate impacts or required changes to their services within the scope of the project

· Ensure all project team members adhere to the project process

o Ensure the technical peer review of your engineering work-plan takes place per the project process

· Collaborate with your assigned Project Manager to prepare partners and their team members for changes created by your assigned projects

o This preparation should include, when appropriate, designing and conducting training materials, reference documentation and support

· Provide lead support for all project cool-down tickets during post-implementation cool-down period

o Provide efficient and timely resolutions to customer support cases during project cool-down period

· Actively participate in the internal project close meeting review/performance evaluation

· Actively participate in the formal customer project close meeting review/performance evaluation

· Develop all required internal support documentation to ensure a successful transition to the support team

· Ensure the Project Manager schedules and facilitates the formal transition meeting to the support team

· Become familiar with various types of client/industry specific software in preparation for any project where these applications are included within the scope or impacted by the scope

· Shadow peers and Project Engineer III team members when practicable to facilitate learning and development

· Collaborate with Support Services Lead/Manager to support server maintenance and repair including hardware diagnosis as needed based on availability of Support Engineers

· Collaborate with Support Services Lead/Manager to support windows domain model and user profile related issues as needed based on availability of Support Engineers

· Collaborate with Support Services Lead/Manager to support Level I staff for set up of new computers and user accounts as needed based on availability of Support Engineers

· Support configuration, deployment and support of distributed backup systems as needed based on new deployment assignment or availability of Support Engineers for support cases

· Ensure the confidentiality, security and data integrity of client information at all times

· Ability to prioritize and manage multiple projects or project SOW development

· Ability to accurately track time and services performed during the course of the day

· Maintain productivity levels in accordance with agreed upon your specific objectives (KPIs)

· Update job knowledge by participating in educational opportunities.

· Willingness to work overtime, afterhours, and weekends as required by the task or project at hand

· Additional duties as required

Job Type: Full-time

Pay: $37.00 - $55.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Folsom, CA 95630: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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