IT Support Specialist II
Full Time
North Las Vegas, NV 89030
Posted
Job description
Overview:
At Mission Support and Test Services, LLC (MSTS), we’re a dynamic team of employees who manage and operate the Nevada National Security Site (NNSS), formerly known as the Nevada Test Site. A premier outdoor, indoor and underground national laboratory for unique, high-level experiments, the NNSS has offices across the country, including Southern Nevada; Santa Barbara and Livermore, California; Washington, D.C.; and Albuquerque and Los Alamos, New Mexico. We’re dedicated to working together as a team to keep our nation safe. Join us!
MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc. Responsibilities:
Key Responsibilities
Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly range for this position is $21.58 - $32.37.
If you’re looking for an interesting, fulfilling career, you’ve come to the right place!
At Mission Support and Test Services, LLC (MSTS), we’re a dynamic team of employees who manage and operate the Nevada National Security Site (NNSS), formerly known as the Nevada Test Site. A premier outdoor, indoor and underground national laboratory for unique, high-level experiments, the NNSS has offices across the country, including Southern Nevada; Santa Barbara and Livermore, California; Washington, D.C.; and Albuquerque and Los Alamos, New Mexico. We’re dedicated to working together as a team to keep our nation safe. Join us!
MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
The Information Technology Directorate is seeking an experienced technician to be responsible for end point vulnerability remediation.
Key Responsibilities
- Provide support for hardware, software, or network installation, which may include installing and upgrading hardware and software.
- Manage time and priorities to align with department needs.
- Analyze and resolve problems.
- Troubleshoot applications and issues with vulnerabilities.
- Monitor the operation of computer hardware or software for vulnerabilities.
- Develop or modify processes and procedures to solve complex operating system problems.
- Provide Tier 2 support to include assisting Tier I personnel in solving technical problems and investigates elevated issues by confirming the validity of the problem and seeks known solutions for more complex issues.
- Responsible for specialty support that may include Active Directory (AD), AD Group Policy Objects, latest Windows, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook.
- Associates degree in MIS, Computer Science or equivalent with at least one year of related experience.
- Strong background in vulnerability remediation on Windows required.
- Mac vulnerability remediation experience preferred.
- Exhibit strong end-to-end troubleshooting skills for system, network, and applications.
- Advanced computer skills with Windows Operations Systems, Active Directory, and ability to script and understand macros with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.
- Must possess excellent customer service skills.
- Ability to interface with all levels of personnel in a professional, effective manner.
- Good oral and written communication skills.
- Ability to multi-task and maintain organization in a fast-paced, changing environment.
- The primary work location will be at the Losee Road facility in North Las Vegas, Nevada.
- Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must possess a valid driver's license.
MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly range for this position is $21.58 - $32.37.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
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