• Respond to requests for technical assistance in person, via phone, and electronically, including some limited after-hour and/or weekend occasions
• Provide service Diagnose and resolve technical hardware and software issues for end users via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
• Configure and deploy user desktop/laptop computers, monitors, docking stations, VOIP telephones, printers, scanners, and A/V equipment
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
• Manage IT projects and oversee or perform the installation of IT equipment
• Provide emergency repairs and non-emergency maintenance to the town network including ethernet wired network, internet connections, wireless network equipment, fiber optic network, and surveillance camera systems
• Provide AV support for meetings and events
• Provide excellent customer service to all members of the organization and community, serve as back up for the reception functions of Town Hall, including but not limited to, answering the main phone line and directing calls, handling inquiries from citizens, accepting packages, assisting in the delivery of departmental mail, and more
• Manage and monitor hardware inventory and IT assets, including stocking and issuing various IT supplies
• Design, administer, and support various SharePoint sites
• Develop documentation for the ongoing management of TOSV systems
• Assist in the development and delivery of end user training, including the orientation of new employees and security awareness training

• Working knowledge of fundamental operations of Windows 10 devices and Microsoft/Office 365, as well as printers, scanners, MFP devices
• Ability to work in a collaborative atmosphere and deliver excellent customer service and support to end users
• Excellent communication skills to effectively explain systems and provide support to users with varying degrees of IT knowledge and experience
• Strong oral and written communication skills
• Ability to learn, implement and adapt to new systems
• We would love to talk to you if you have:
• Strong attention to detail. A+ certification or two (2) years of direct, hands-on experience with installing, supporting, troubleshooting, and maintaining desktop systems
• Working knowledge of TCP/IP wired and wireless networking, ethernet and fiber optic cabling
• Experience with VMWare virtualized server environments, VOIP telephone systems, A/V equipment and other hardware
• Experience or working knowledge with any of the following: Windows Server, SQL Server, Laserfiche, GIS, Granicus, Tyler Technologies, and Mitel

• Medical, dental and vision insurance 100% premium coverage for the employee, 83% premium coverage for dependents
• Generous leave plans, on the first year of employment up to 200 hours of leave in addition to 10 paid holidays
• Recreation benefit for eligible employees on the amount of $1390 – you can use this benefit to purchase your ski pass!
• The Town contributes 10% to your 401a and employee contributes 5% minimum to a 457 account
• Employee Assistance Program: 3 sessions per topic with a therapist or coach, for you or a family member
• Life, disability and accident insurance
• Flexible Spending Accounts for health and childcare expenses
• Membership discount at the Snowmass Recreation Center
• Free RFTA Bus passes to commute to and from work and free employee commuter shuttle
• Professional development opportunities

Snowmass Village is a fun, community-focused, and family-friendly Town. As our community inevitably evolves and changes in dynamic new ways, our mission is to do all that is within our power to ensure we remain a thriving, charming, fun, resilient, safe, and emotionally connected community. The Town employs approximately 170 employees in a wide variety of positions requiring different levels of skill and education. Over 50 years, Snowmass has grown into a year-round family resort and vibrant community, with a mountain whose possibilities continue to be explored. Ski-terrain expansions have included the powder fields and steeps of the Hanging Valley and the vast above-treeline bowl of the Cirque, as well as three impressive terrain parks. On-mountain investments including the Elk Camp Gondola and Meadows beginner area have topped $100 million in the last 12 years alone. Next summer, recreation opportunities increase with the new Lost Forest complex of new hiking and biking trails, an alpine coaster, canopy tour and more. And with construction continuing on the final phases of Snowmass Base Village — the largest ski resort development underway in North America — we look forward to what the next 50 years will bring.