Job description

Salary: $60,000

Location 12495 Silver Creek Rd. Dripping Springs, TX 78620

Remote Work Schedule: 3 office / 2 remote. We offer 1 work from home day upon hire and 1 additional work from home day after meeting minimum training requirements.

Are you ready to take your technical skills and positive, customer service philosophy to the next level? We are a progressive, forward-thinking support and implementation department which leverages cutting edge SaaS applications to help our users solve problems efficiently and effectively. We use Google Workplace, Salesforce, Concur, UKG (formerly Kronos), and a variety of other cloud products and services.

We are interested in finding career-oriented individuals who want to find a long term home to grow their skills, income, & experience in a fast-paced but fun working environment. We are located in Dripping Springs in our recently constructed 50,000+ square foot home office campus on 125+ acres of Texas hill country.

We are looking for people who are passionate about providing great customer service and we offer limited reimbursement for certification classes and testing to encourage our teams to hone their craft and improve their skills and know-how.

Applicants should have at least 3 years of experience working successfully with end-users in a call center help desk or PC repair environment and be proficient in troubleshooting & supporting Windows 10, macOS, Android, iOS, printers, wireless routers, network security, & VPN. The ability to provide support effectively over the phone and by using remote desktop solutions like Logmein is essential. Good multi-tasking, a strong work ethic, and exceptional communication skills are a must as well as the ability to take directives and work effectively with limited supervision.

If you are ready to take your IT career to the next level as a salaried, corporate office professional, please submit your application, resume, and a short video or audio clip, introducing yourself and briefly outlining why you feel you might be a good fit for this position.

Those candidates who take the time to submit an intro video/sound clip will receive priority review.

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training

Important to Know

• To comply with CMS mandates, all HHS employees working in healthcare must be fully vaccinated against COVID-19 or have an approved exemption (medical or religious) upon start of employment. (INCLUDE FOR HEALTHCARE ONLY)
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Dripping Springs, TX 78620: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Help Desk or Tech Support: 2 years (Preferred)

Work Location: Hybrid remote in Dripping Springs, TX 78620

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