Integrity IT Solutions is searching for a IT Helpdesk Technician (Technical Systems Analyst) to join our team.

About the Role

While most of the work is “customer-facing”, this is much more than a simple helpdesk or call center role. You can expect a blend of technical support and services, system administration, technical project work, and more.

As such, the Technical Systems Analyst is expected to model professionalism with stellar communication skills, interfacing with clients and team members both on-site and online. Daily activities include a wide variety of tasks with varying levels of complexity, assigned based on the engineer's experience, background, and knowledge scope.

This is a full-time permanent position. There are many perks about working for Integrity IT Solutions. For instance, we offer medical, dental and vision benefits, 401(k), paid time off, covered parking and a great Team atmosphere.

Primary Responsibilities

• Interface directly with clients, often on-site (within the KC metro area)
• Use clear, kind, and helpful verbal and written communication
• Be proactive in looking for the next task and finding improvements for our clients
• Have in-depth troubleshooting knowledge in Windows desktop operating systems
• Be driven to learn more about technology, team dynamics, and self-awareness
• Be familiar with network administration, support, design, troubleshooting, and maintenance
• Work with Office 365 and other cloud technologies for support and troubleshooting
• Troubleshoot, maintain, install, and repair computer peripherals
• Support and troubleshoot software application integrations and plugins
• Be willing to participate in on-call, after-hours emergency support rotation
• Assist with mobile device support, troubleshooting, and configuration

Job Requirements

• High school diploma (undergraduate degree preferred)
• Proficiency in Microsoft Office applications (Outlook, Excel, and Word)
• Windows desktop operating system installation and troubleshooting
• Office365 and other cloud service configuration and troubleshooting
• PC and laptop hardware troubleshooting and repair experience
• Printer and scanner setup and troubleshooting
• Mobile device configuration and troubleshooting
• Customer Service experience
• Excellent attention to detail
• Naturally process-driven and efficiency oriented
• Excellent written and verbal communication skills
• Organization and the ability to multitask to complete a wide variety of tasks with shifting priorities
• Flexibility to adjust to new tasks as client or company needs change
• Strong interpersonal skills to interact positively with clients, co-workers, and leadership
• Must pass criminal background check and drug screening

About Us

Integrity IT Solutions is a values-based IT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.

A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We are easy-going. We take our work seriously and work hard, but we laugh, joke, and enjoy being together.

About You

You are Humble. You are Hungry. You are Smart. You learn quickly, enjoy tackling new challenges, love a fast-paced environment, you can effectively multitask, you are personable, you have empathy for client’s challenges and technology pain points, you are a great communicator, new challenges do not scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our Core Values.