Job description

Job Title: IT Helpdesk Technician

Overview:

We are seeking a highly organized and self-motivated IT Helpdesk Technician to provide technical assistance and support to our organization's employees. The successful candidate will be responsible for diagnosing and resolving hardware and software issues, installing and configuring computer systems, and maintaining network infrastructure.

Key Responsibilities:

- Provide first level technical support to end-users via phone, email, and in-person communication.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and other peripherals.
- Install and configure computer systems and applications.
- Maintain system and network infrastructure, including switches, routers, and firewalls.
- Collaborate with other IT staff to ensure efficient operation of the organization's technology infrastructure.
- Document and track all support requests and resolutions in a helpdesk ticketing system.
- Research and recommend new technologies and solutions to improve IT operations and user experience.
- Provide training and support to end-users on various software and hardware applications.

Requirements:

- Associate's degree or higher in computer science or related field optional.
- 3+ years of experience in a helpdesk or technical support role.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts and protocols.
- Excellent communication and customer service skills.
- Ability to work independently and within a team environment.
- Certification in A+, Network+, or other relevant certifications is a plus.

- Familiar with ConnectWise and Manage tool, IT Glue.

This is a full-time position with competitive compensation and benefits package. If you have a passion for technology and are committed to providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)

Work Location: One location

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