About the Job

The IT Field Technician holds a critical position that requires the ability to effectively multitask and handle multiple projects at the same time. In this role, you will employ a Customer First Focus while working to maintain and improve the company’s hardware, network, and other computing equipment with an emphasis on always ensuring the reliability and security of the system. Strong analytical skills are required as well as the ability to think creatively to find solutions for issues that arise.

Primary Responsibilities:

• Assist in the planning, coordination, and execution of system installations and upgrades.
• Maintain and create technical documents and knowledge base information; documenting actions by completing forms, reports, logs, and records.
• Perform onsite visits to install, upgrade, enhance, and maintain systems.
• Research, plan, install, configure, troubleshoot, maintain, and upgrade network hardware and wiring.
• Monitor the systems performance and undertake maintenance and upgrades as required.
• Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
• Assist in establishing standards for information systems procedures.
• Protect organization's value by keeping information confidential.
• Work effectively and independently on multiple projects.
• Support existing and network cabling, security systems, POS systems, and various integral IT systems at locations.

Education/Skill/Experience:

• For entry level, field experience necessary.
• The candidate must enjoy supporting systems, industry certifications are a plus.
• Ability to travel to sites up to 75% (mostly within a 20-mile radius)- a few up to 60 miles away.
• Ability to communicate with all levels of an organization.
• Excellent verbal and written communication skills.
• Self-starter and able to work independently without close supervision.
• Able to analyze issues and problems and know and follow escalation plan.
• Well organized, able to handle multiple tasks at the same time.
• One Saturday per month.

We Offer:

• Paid vacations.
• Paid holidays.
• Medical insurance.
• College education scholarship/assistance.
• 401K.
• Profit-sharing.
• Service Discounts

Sample of what our teammates say about working at Drive & Shine:

Want to know what it is like to change careers and to be a part of the Drive & Shine family? Just listen to what some of our current management team members who have come from other industries and companies say about the Drive & Shine difference.

“I love the relationship that has grown with many co-workers and upper management since the short time I have been employed with this wonderful company. With Drive & Shine, each employee is well respected as well as feels valued rather than just being a number. The training is extremely in-depth which places the employee for success instead of a failure”. -Team member’s previous Employment: Restaurant Manager.

“This is a place where it is not only just a job but a family. Everyone here cares about each other, and we all have each other’s best interests at heart. Something I have that is different from my last career would be having a bigger voice and our impact. -Team member’s previous Employment: Recruiting & Retention Sergeant.

“I no longer feel like the weight of the company is on my shoulders. I love the support systems (recruiting, accounting, maintenance/IT on-site). In my past job these items were solely my responsibility along with running the business. I love that people can be recognized and rewarded for their hard work, ownership, loyalty, rather than just being recognized for profit. My favorite difference would be that a large majority of the staff look at this as a career or a long-term partnership, wherein my past industry we were lucky to have someone stick around for 90 days.

• Team member’s previous Employment: Restaurant General Manager.

“We matter. Drive & Shine pays well and rewards those whose efforts go above and beyond. They want all of us to have a work/life balance and have been very supportive when I asked to vary my hours to coach basketball for a couple of years and to take time to heal properly after several surgeries I had over the past couple of years. All these things combined make me want to work even harder for them and to make this company the best. I feel very fortunate that I was hired here” -Team member’s previous Employment: Sporting Goods Store Manager

“I Love that Drive and Shine is a family-owned business that treats its employees as family. I came from a background working in large-scale Industrial Maintenance. My job was very dangerous and trying at times. I can recall many times I did not want to go into work. I have never experienced that here at Drive and Shine. My work environment is much safer, and I am always excited to see what the next day brings me.” -Team member’s previous Employment: Industrial Maintenance Tech.

“The people here are exceptional, I love is feeling that I am rewarded for my efforts, there are growth opportunities, and that this job teaches life skills. Here is a list of what Drive & Shine has which the previous jobs did not: outstanding pay; feedback from superiors that is constructive and positive wanting you to succeed; facilities that have what you need and make you proud to say I work here; support staff that if needed is a phone call away or email - and they respond quickly; insurance right out of the gate; having working managers, doesn't feel as if they are on the sideline but on the field with you.” -Team member’s previous Employment: Automotive Industry District Manager