Job description
Cook Craig & Francuzenko PLLC seeks a full-time intake specialist. We are a multi-practice law firm serving Virginia, DC, and Maryland and located in Oakton, VA. This position serves as the first step in our client acquisition process.
Responsibilities will include, but are not limited to:
- Receive and respond to incoming calls from potential new clients;
- Completes data collection and other intake documents for determination of consultations;
- Tracks and maintains a variety of reports in a timely, highly accurate manner;
- Responsible for collection of required documents for consultations;
- Utilizing company software to schedule appointments, send confirmation emails, send out payment links, calendar invites, and update attorney calendars;
- Respond to inquiries for consultations via text and email;
- Regular availability to Firm Administrator;
- Other clerical support duties as assigned.
Remote or hybrid work will be considered for this role. An individual considered for remote work must have:
- A quiet environment to work and conduct calls free from background noise;
- High speed internet and strong cell phone service with minimal outages.
The ideal candidate will have:
- At least one-year prior office experience;
- Ability to effectively communicate and control the call while maintaining compassion and patience;
- Ability to handle and triage a large volume of telephone calls;
- Strong verbal and written communication skills;
- Provide quality calls and represent the firm in a positive and professional manner;
- Effective time management and the ability to prioritize assignments;
- Spanish proficiency a plus.
We are a 37.5 hour work week, Monday through Friday, operating from 9am to 5pm EST. Some limited overtime may occur in this role.
The hourly rate range for this position is $25.00 to $30.00 per hour and will be commensurate with experience.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
COVID-19 considerations:
Masks and gloves are available upon request. The office is sanitized twice daily.
Work Location: Hybrid remote in Fairfax, VA 22030
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.