• Monitor surveillance cameras and patrol assigned interior and exterior areas including parking areas; check locks, maintain security by conducting searches for contraband, preventing incidents and ensuring the safety of staff, clients, residents and youth throughout the facility.
• Inspect fire and other safety equipment in and around the facility in accordance with established agency procedures and standards to maintain safety of the property, staff, youth, clients and other occupants.
• Respond to emergency situations by administering first aid, locking down unsecured areas, calling for assistance and performing other actions necessary to gain control of the situation and maintain the safety of all parties involved.
• Gather information in accordance with established procedures in the occurrence of an incident; enter relevant information into the operations log or electronic client information system to maintain a record of incidents and activities and to share information in an organized manner with the appropriate authorities.
• Based on assignment, conduct curfew monitoring phone calls to youth placed in the community as determined by regional agency management.
• Take the appropriate action, in accordance with authorized procedures, to handle specific violations or to respond to emergency situations.
• Notify other staff and call for assistance to handle emergency situations.
• Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
• Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
• Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.

• Demonstrated experience to remain calm and exercise sound judgment in emergencies or emotionally charged situations.
• Capacity to make decisions and act quickly in emergency or dangerous situations.
• Ability to understand, explain and apply the applicable laws, rules, regulations, policies and procedures.
• Proficiency to exercise discretion in handling confidential information, prepare general reports, maintain accurate records and assemble items of information in accordance with established procedures.
• Strong ability to communicate and work effectively with diverse groups of people, establish and maintain harmonious working relationships with others and adapt to varying work situations.
• Ability to follow and give oral and written instruction in a precise, understandable manner.
• Aptitude to read and interpret such documents as maps, charts, building plans, etc.
• Demonstrated knowledge of the standard methods and ability to collect, identify and preserve evidence as well as the terminology used in law enforcement work.

• Knowledge of the methods and procedures followed in the security of buildings and property.
• Understanding of the laws, rules and regulations governing arrest, search and seizure.
• Knowledge of the geographic composition of the assigned work area.
• Demonstrated experience of the types and application of emergency medical procedures such as cardio-pulmonary resuscitation (CPR), tourniquets, etc.
• Knowledge of the standard procedures followed in operating mobile and/or fixed radio communications equipment.
• Knowledge of the terminology, codes and standard abbreviations used in connection with radio communication.

• Minimum Age Requirement: 21 years
• Must be able to perform the physical requirement of the job (i.e. Ability to properly restrain or subdue youth through appropriate use of handcuffs or other restraint techniques) if necessary.
• Able to talk and/or hear, stand and walk, run, kneel and climb stairs, as well as lift, carry, push, or pull up to 55 pounds with or without assistance and with or without the use of devices and/or equipment to assist in the lifting effort.
• Based on assignment, incumbents may be required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment.
• Upon hire, incumbents must complete and maintain a valid certification in crisis intervention, suicide prevention, Cardio-Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid.

• Incumbents may be exposed to verbal and/or physical confrontations and potentially dangerous environments.
• Incumbents may be required to physically restrain youth.
• Incumbents typically work a standard work week (five 8-hour shift); however, may be required to work extended hours, nights, holidays or weekends.
• Incumbents may be required to travel in-state and based on assignment may be required to travel out of state.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!