Job description

COMPANY OVERVIEW

Specializing in heating, air conditioning, plumbing, drain cleaning, sewer and water line replacement and repair, Horizon Services is the Delaware Valley's largest and most referred home services company. Year after year, Horizon Services has been recognized by the industry, by the media and by our customers for service, excellence and professionalism.

•Delaware Today Magazine: "Best Plumbing Company" (2005, 2006, 2007)
•Wilmington News Journal's "Reader's Choice Award": Best Plumbing, Heating and Air Conditioning Company (2004, 2005, 2006, 2007, 2008, 2009)
•Wilmington News Journal's "Best in the Business Award – Medium Size Companies" (Awarded to the Top Employers in the State of Delaware) (2007, 2008, 2009, 2010, 2011)
•Wilmington News Journal/Work Place Dynamics "Top Workplaces in Delaware Award" (2010, 2011)
•Better Business Bureau of Delaware's Torch Award (2007)

JOB DESCRIPTION

Horizon Services is seeking an ambitious and highly skilled Inside Sales Specialist to join our sales team at our Newark, Delaware location.

Responsibilities:

•Set and schedule HVAC sales leads for outside sales team
•Initiate customer contact through a combination of inbound call taking, outbound calling and email
•Telephone sales, qualify sales leads, overcome objections and set firm appointments
•Ask discovery questions, build rapport and create a sense of urgency with the client to maximize chances of closing the sale
•Act as a corporate sales liaison between clients and Horizon Sales Consultants
•Strong customer follow-up, lead management and organization
•Cultivate and maintain strong client relationships
•Troubleshoot and resolve customer issues

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

****No Phone Calls Please

Qualifications:

•3+ years customer service experience
•3+ years outbound calling experience
•Ability to handle 100+ inbound/outbound calls per day
•Prior inside sales experience strongly desired
•Ability to work under pressure in a fast paced environment
•Proficiency with Microsoft Outlook, Excel, Work and ability to quickly learn and master new software
•Knowledge of HVAC a plus

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Monthly bonus

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Newark, DE 19711: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• outbound calling: 1 year (Required)

Work Location: In person

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