Job description

Please review position requirements and application instructions before applying.

Abilities First, Inc. has been making a difference in the lives of people with developmental disabilities for over fifty years. Starting out as The Little Red School House in 1962, Abilities First, Inc. has evolved into the Hudson Valley’s premiere provider of support services for individuals with developmental disabilities. We offer a variety of services including school and preschool programs, day habilitation, residential habilitation, community habilitation, service coordination and employment services.

Abilities First recognizes the value of diverse experiences, identities, and backgrounds to and does not discriminate in hiring. We are inclusive, welcoming and supportive of people of varying abilities, races, ethnicities, religions, socio-economic status, gender and gender identities. Abilities First is proud to be an equal opportunity employer.

Abilities First is seeking an Information Technology Support Specialist. The IT Support Specialist will provide 1st and 2nd call IT support to all sites. They will be the escalation point for the Helpdesk Technician, handling tier 2 issues. The IT Support Specialist will be integral in the planning and execution of IT projects across the agency. They must be able to identify IT-related issues and strategize for long-term planning using the information available regarding the issues. The IT Support Specialist will also aid in maintaining network asset accountability, training of end users in IT-related applications/procedures/hardware, and work with the other members of the IT Team in providing outstanding end user support to all staff and individuals receiving services. This position is in-person, with occasional flexibility. Local travel to our properties is required.

Some responsibilities include but are not limited to:

• Provide effective 1st and 2nd call hardware/software/network support for all locations.
• Maintain documentation in SharePoint, Visio, and Knowledge Base.
• Effectively communicate with team members and end users across various communication systems and websites.
• Provision, deploy, and manage Windows 10 and 11 OS machines, Windows Server 2016-2019, Apple iPads, Microsoft Surface Pro, and Samsung Galaxy Tablets.
• Provision, install, and manage Cisco Meraki/Ubiquiti UniFi routers, switches, wireless access points, and wireless P2P bridges.
• Drive IT innovation and network improvements at all sites.
• Accountability of equipment, software, and services for all sites.
• Develop long-term IT strategies for various locations.
• Incorporate and drive Meraki MDM adoption/use for mobile devices at all sites.

This is a full-time position (Monday - Friday, 1st shift, 40 hours) eligible for these benefits:

• Vacation, sick, personal, and holiday time off
• Health, Dental, and Vision Insurance options
• 401(k) plan with employer match
• Employer paid life insurance
• Tuition Reimbursement
• On Demand Payment – access your earnings as early as the next day
• Discounts with Verizon, AT&T, Royal Carting, etc.
• And More!

Requirements

• Four (4) or more years of Information Technology experience, including but not limited to deploying and maintaining desktop and mobile computers, printer/copier, basic network elements, VoIP phones, and iPads in a corporate environment, OR an Associates in Information Technology or related degree, OR a combination of two (2) or more entry-level IT certifications in desktop, network or Apple devices.
• Ability to effectively communicate and train non-technical users on basic computer use.
• Must have a valid NYS driver’s license and willing to drive to various sites across Dutchess and Orange counties.

To be considered, please apply on our employer site!

https://recruiting.paylocity.com/recruiting/jobs/Apply/1457126/ABILITIES-FIRST-INC/IT-Support-Specialist

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Information Technology: 4 years (Required)

Work Location: One location

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