100% Remote - Join a high performing software implementation team delivering customized SaaS based solutions for a fast growing insurtech platform company - Permanent / Direct Hire

This Jobot Job is hosted by: Blake Williams
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $135,000 - $165,000 per year

A bit about us:
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We are a fast growing insurtech SaaS platform that enables insurance carriers to manage their document lifecycle more efficiently, leading to faster results for their end customers. Our system is designed to help insurers drive speed to market and exceptional customer experiences. Spanning all types of insurance communications, such as policies, claims, and filing documents, our product streamlines the entire lifecycle of documents from inception to delivery in one unified and cloud-native platform.

Why join us?
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Join us because you love insurtech and want to make an impact on the insurance industry.

• 100% Remote Work Flexibility
• Generous Annual Performance Bonus
• Generous Time off: 15 Days PTO + 10 Sick days + 3 Personal Days + 10 Paid Holidays + 1 Floating Holiday + Your Birthday
• Comprehensive Medical, Dental, and Vision insurance benefits (beginning on day 1 of employment)
• 401k Retirement Plan

Job Details
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We are looking for a talented Implementation Consulting Services Manager to guide our SaaS implementation and customer support teams. You'll be responsible for managing on-time, on-budget, profitable, high-quality deliverables for customers and partners, thus driving overall customer and partner satisfaction. You'll report to and work closely with the Head of Product - North America and the Sales team to set the standard for seamless process and delivery, and customer or partner management from sales initiation to completion and oversees execution of agreed projects. In this role you'll oversee high-value customer projects whilst assisting the project manager and technical implementation team to plan and execute clear timelines for all projects. The incumbent has a direct interest in the successful and profitable completion of every project. The incumbent also manages and oversees and manages the responsiveness and completeness of queries to customer support.

Job Duties:

• Manage the live project management process to ensure all projects are delivered to the highest possible standard, while achieving all customer and/or partner objectives and delivering results
• Maintain smooth and efficient operations in the Implementation Consulting Services team by supervising all aspects of the projects
• Oversee 6 direct reports’ performance and time management and timeous execution of day-to-day activities
• Ensure that project management and customer service best practices are used by your direct reports throughout the development and management of project delivery
• Implement and manage workflows and ensure that your team always knows exactly what is expected of them and by when
• Provide timing plans to demonstrate how each project will be implemented and ensure customer and partner satisfaction along the way
• Ensure that the right amount of time is allocated to each project and ensure work is produced on time, to brief and on budget
• Understand the implications of changes to the scope in terms of costs, resourcing and deadlines
• Track cost and margins per project (ensure margin is correct) and track hours spent on projects and revenue to ensure job profitability
• Communicate progress, risks, expectations, timelines, milestones and other key project metrics
• Raise red flags and proactively propose solutions when problems arise
• Serve as an escalation point for support queries that require additional assistance or oversite
• Work with the VP of Sales to come up with innovative ideas and solutions to customer and partner business problems, challenges and briefs

Ideal background:

• 7+ years of SaaS product implementation experience, ideally within the insurtech industry
• 3+ years of insurance industry experience
• Experience delivering customized SaaS software implementations for end clients
• Experience with XML, web service calls, and data structures
• Experience working in an agile or scrum environment preferably using Azure DevOps for project planning and backlog management

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. #software-engineering #software-implementations #platform #saas #insurtech #indtier1