• $85,000 - $90,000 / year (based on experience) PLUS bonus potential of up to 20%

• Mileage Reimbursement

• Travel between San Francisco (SFO), San Jose (SJC), and Oakland (OAK) airport locations

• Human Resource Generalist Experience REQUIRED

• Union Labor Environment REQUIRED

• Full Benefits

We are food travel experts from SSP America. We’re passionate about bringing cool, authentic restaurants to airports that reflect a taste of place.

The Human Resources Manager will provide comprehensive HR support in the areas of employee relations, recruitment/staffing, compensation, employment law/compliance, benefits, organizational effectiveness, talent management, and training and development. The Human Resources Manager will report to the Sr. Regional People Leader and serve as a strategic business partner. The Human Resources Manager will also work closely with the Corporate HR Team to ensure high quality HR administration.

EMPLOYEE RELATIONS

• Respond to, manage, and bring employee relations issues to resolution.
• Investigate and resolve complex or high exposure employee complaints, issues and concerns regarding employment practices originating from various sources, including but not limited to grievances, Ethics & HR Hotline calls, general employee complaints, lawsuits, and complaints filed with federal, state and local agencies.
• Ensure execution of grievance and disciplinary policies and procedures and monitor to ensure fairness and consistency.
• Promote, monitor, and measure the effectiveness of employee relations activities.
• Ensure execution of employee relations programs/practices that create a positive organizational culture and enable management effectiveness.

PERFORMANCE MANAGEMENT

• Coach employees and managers on performance management and execution of performance improvement plans.
• Facilitate the administration of the hourly and management performance appraisal processes.
• Ensure execution of all performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans.

COMPENSATION & BENEFITS

• Ensure effective communication of compensation and benefits plans and policies to employees.
• Facilitate the hourly and management salary review processes.

RECRUITMENT/STAFFING

• Identify staffing needs and participate in the interview and selection process for open management positions.
• Drive the hourly recruitment and orientation/training processes.
• Ensure the utilization of hourly recruitment tools & templates
• Minimize legal exposure and risks by educating and ensuring that management follows all applicable employment laws.

TRAINING & DEVELOPMENT

• Identify individual and location training and development needs.
• Facilitate classes and seminars.
• Ensure the completion of training programs (face-to-face, computer based) as required.

SUCCESSION PLANNING/TALENT MANAGEMENT

• Create, regularly review, and revise the location’s Talent Review and succession plan.
• Facilitate, participate in, and develop action plans arising out of the Talent Review process

EMPLOYMENT LAW / COMPLIANCE

• Ensure legal compliance with any and all applicable laws.
• Investigate and respond to Division of Human Rights claims.
• Partner with internal and/or external legal counsel to prepare for and/or respond to lawsuits or complaints filed by outside agencies.
• Attend mediations, arbitrations, and other court proceedings.

COLLECTIVE BARGAINING / LABOR RELATIONS

• Ensure execution of union initiatives and assist in the management of union activity (where applicable).
• Participate in collective bargaining activities, including contract administration, grievance responses, arbitration preparation, negotiation preparation, and strike contingency planning.

COMPANY POLICY, MISSION, VISION, & VALUES ADMINISTRATION

• Manage the administration of all SSP HR policies and procedures.
• Cultivate leadership and ethical values in self and others through modeling and coaching.
• Provide effective and consistent messaging across the organization when communicating SSP’s Mission, Vision, and Values.

METRICS

• Conduct data analysis, as needed.
• Identify causes of turnover and develop strategies to improve retention.
• Prepare monthly HR metrics for the location..

HR STRATEGY

• Conduct needs analyses to identify and establish priorities regarding employee relations and human resource development activities.
• Provide input into the strategic HR planning process and help develop and shape organizational policy and decision-making.

OTHER GENERAL DUTIES

• Ensure execution of other initiatives as directed by Manager or required by Company
• Perform other HR related duties and administrative responsibilities as needed

Other Requirements

• Previous experience in a union environment REQUIRED
• 5+ years of HR Generalist experience
• Bachelor’s Degree in Human Resources, or related degree, or Foreign Equivalence preferred
• HR Generalist experience in restaurant, retail or hospitality preferred
• Experience managing HRIS systems
• High proficiency in Microsoft Word, Excel, PowerPoint, & Outlook
• Ability to manage heavy workloads. Effectively manage conflict situations leading to successful outcomes. Must be able to work under high pressure situations and meet tight deadlines
• Flexible schedule as business demands. Regular office attendance required
• Strong interpersonal skills
• Excellent oral presentation and written communication skills
• Excellent task management, multi-tasking and problem solving skills

EOE/D/V/M/F