Job description

Overview:

This position shares in adding warmth and happiness to every guest experience by ensuring that all areas of the hotel are safely and efficiently cleaned to specified standards to ensure high levels guest satisfaction. He/She supports the Executive Housekeeper and/or Rooms Division Manager in daily operations as it pertains to supervising team members, i.e. scheduling, ordering supplies, and performance management.

This employee must display effective listening and communication skills, initiative,ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Job Duties and Responsibilities:

• Lead and manage others in the absence of the Executive Housekeeper/Rooms Division Manager, including training new hires, coaching, leading by example, providing positive and constructive feedback, etc.
• Inspect rooms and public areas daily, to ensure compliance with department standards and guest expectations, i.e. check all vacant rooms each day to ensure cleanliness standards are being met, (last check for “First Impression” – drapes, beds & skirts, chairs, lamps, towels, toiletries, carpet, halls are clear of equipment and trash, etc.)
• Assist staff in cleaning and maintaining hotel; ability to perform all Room Attendant duties including cleaning a minimum of 14 rooms at approximately 30 minutes each)
• Ensure carts are stocked sufficiently based on room assignments
• Utilize reports from the Executive Housekeeper/Rooms Division Manager to avoid disturbing guests and maximize efficiency
• Remove all dirty linen from beds and bathrooms and assess for blood borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination)
• Remove all trash and debris and replace liners where necessary
• Make beds neatly with fresh sheets and pillowcases, clean mirrors, windows and frames, dust all furniture fixture and frames; ensure furnishings and fixtures are cleaned and placed properly
• Clean entire bathroom including floors, tubs, toilets, sinks and surfaces by kneeling, bending, squatting
• Turn in all articles found in room to Executive Housekeeper/Rooms Division Manager; ensure items are properly dated, bagged and tagged
• Delete any existing voicemail messages on telephone
• Clean carpeting with vacuum and hose attachments for corners and edges
• Detect and report to Management any potential dangers including suspicious behavior, broken glass, leaks, electrical issues, etc. Do not attempt to dispose of dangerous substance without supervision
• Report damage, abuse or smoking in non-smoking rooms to Manager
• Maintains accurate/organized records of discrepancies found in guest rooms in order to use for training purposes
• Maintain internal control of hotel’s Master keys – keys must be signed out, turned in daily and kept under lock and key
• Follow labels and MSDS instructions for proper techniques when mixing chemicals, disinfectants and solutions used in the work areas
• Operate hotel equipment in a safe and efficient manner
• Wear protective gear such as gloves, goggles, kneepads to work safely and prevent injury
• Promote security by keeping doors locked; restrict access to guestrooms and keep keys on person at all times; keep carts in front of doorways while inside the guestroom
• Ensure all guest supplies are replenished daily consistent with brand standards
• Verify items in guestroom are in good working order including TV’s, lights, radio/clocks, hair dryer, coffee makers, A/C, heat
• Identify, communicate and follow-up on maintenance issues; utilize Olympia Hotel Hero system to assist with work flow and follow up

Supervisor Responsibilities & Expectations:

• Support the hotel in achieving high performance levels in service and profitability
• Hold self and others accountable for achieving results
• Support a culture that promotes high employee morale and performance
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction; earn and maintain trust and respect
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
• Effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback, and keeping manager informed as needed
• Review daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrences
• Assist with keeping timely & accurate documentation; all documentation must be approved and issued by the manager
• Train team how to punch in, out & transfer departments (holds employees accountable via use of missed punch form)
• Assignment of daily duties, based on scheduled staffing, to meet hotel needs while effectively controlling payroll; effectively communicate any shortages or needs to management

Skills Required:

Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:

Prior experience as a room attendant; high school diploma or equivalent combination of education and work experience

Physical Demands:

This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (See Physical Requirements section for detailed information)

Job Type: Full-time

Pay: $18.26 - $19.13 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to commute/relocate:

• Cape Elizabeth, ME 04107: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person

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