Job description

The ideal candidate for this position is someone who holds a passion for hospitality and strives to deliver a lasting impression. As a Senior Front Desk Associate, you are often the first person and last person a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. Our hotel is made up of an exceptional and dedicated team of hospitality professionals, and we are looking for someone who can jump right in with us, while continuing to advance within our organization.

The Best Western Plus Las Brisas Hotel is located in the heart of Palm Springs within walking distance of the best shopping, restaurants, and entertainment in the area. This select service boutique hotel features an award-winning Mediterranean design, 90 guest room, two bars, a terrace grill, and a full hot buffet breakfast. Las Brisas Hotel has received acclaimed praise from its loyal customers and the local hotel community due to its exceptional service, quality, and high standards, and is recognized as one of the leading hotels within the Best Western Brand.

Responsibilities:

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. Be informed and up-to-date on all types of room accommodation and availability
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

Qualifications:

• Proven guest service experience in a first-class hotel environment – 2 to 3 years of guest service experience with strong knowledge of the hotel front desk operation
• Make a Lasting Impression – the person in this role must have a genuine passion to deliver a great hospitality experience -- whether in person or by phone. You must want to Wow the guest with your welcoming personality.
• Provide Exceptional Guest Service – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen.
• Enjoy Problem Solving – many guests need help with miscellaneous things -- their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help and should respond calmly and efficiently in stressful situations.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Representative – follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
• Work a Flexible Schedule

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

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