Job description

Summary:

Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks.

Responsibilities:

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way.
• Ensure the Front Desk team passes all brand standard audits.
• Ensure Front Desk staff deliver on brand standards.
• Oversee department in absence of Department Manager.
• Capable of performing all hourly functions and operating all equipment in department.
• Assist in training new associates and cross-training existing associates according to the Certification Program.
• Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.
• Represent department at staff meetings as required.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.
• Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.
• Ensure the Front Desk staff abides by the special event sales strategy.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
• Maintain knowledge of any and all promotions and/or current programs that would influence or affect the guest.
• Meet and greet arriving guests ensuring all Front Desk Staff provide excellent guest service.
• Maintain a thorough knowledge of the reservation system.
• Ensure security and confidentiality of all guest and hotel information and material.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training.
• Follow proper key control procedures.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned.

Skills

• Must pass certification quiz/test for position.
• Job Knowledge
• Flexibility/Adaptability
• Quality of Work
• Perseverance
• Quantity of Work
• Organization Skills
• Guest Focus/Customer Service
• Effort
• Reliability/Dependability
• Judgment/Problem Solving
• Motivation/Initiative
• Cooperation/Teamwork

Working Conditions

• Lift, carry or otherwise move up to 10 lbs. regularly.
• Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Job Types: Full-time, Part-time

Pay: $19.13 - $21.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
CDC Guidelines

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.