Job description
Help Desk Manager
LinTech Global Inc. is recruiting for a Help Desk Manager to support our contract at the Defense Language Institute Foreign Language Center (DLIFLC) in Monterey, CA.
Help Desk Manager Responsibilities:
Managing and supporting a team of help desk technicians.
Mentoring your team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.
Requirements:
Bachelor's degree in computer science, information technology, or a related field.
At least two years of experience as a Help Desk Manager or in a technical support role.
Strong technical background.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.
Excellent leadership and people management skills.
Strong customer service skills.
Clearance: NACLC
Certifications: IAT Level II
Location: DLIFLC, Building 614, Room 111, 1759 Lewis Road, Monterey, CA 93944
Federal Requirements:
This Federal Contract requires all individuals be US Citizens and Fully COVID-19 Vaccinated at time of employment.
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request.
http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
Job Type: Full-time
Pay: $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Monterey, CA 93944: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Help Desk Manager: 3 years (Preferred)
License/Certification:
- CompTIA Security+ (Required)
Security clearance:
- Confidential (Preferred)
Work Location: In person
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