Job description

Express Employment Professionals West Des Moines is actively recruiting an IT Helpdesk Specialist to join a local company's team.

Basic Job Duties:

• Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.
• Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.
• Be fluent in the following technologies:
• Microsoft Office
• Web Browsers, Edge, Firefox, Chrome
• Network basics for file transfers and management
• Windows Desktop Operating System
• Virtual Private Network (VPN)
• All Rain and Hail software available on agent, adjuster, and policyholder sites
• Acrobat Reader
• VDI Management
• Be knowledgeable with the following hardware components:
• Personnel Computers, Laptops and Mobile Device
• Workstation and Server components
• Scanners and Printer
• Other work duties as assigned by management

Knowledge, Skills, and Abilities

• Professional communication and people skills.
• Ability to troubleshoot and problem solve.
• Basic Windows, PC and Mobile Device Troubleshooting experience
• Detail oriented, with organizational skills.
• Ability to work independently under general supervision.
• Flexible work schedule as priorities dictate.
• Valid driver’s license for duties involving local travel.

Qualifications

Education: Associates Degree or Bachelor's Degree in business, Information Technology or other related fields or equivalent work experience.

Experience: One or more year’s previous experience working in a call center or customer service position preferred. Experience with Microsoft Office software packages, PC and Mobile hardware preferred. Previous agricultural experience as it applies to the insurance industry is preferred.

Are you interested in this position? Here are some ways you can apply;

· Call Express at 515-706-1600 to schedule an interview

· Stop by 1801 Grand Ave, West Des Moines, IA 50265

Remember, there’s never a fee to the job seeker!

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, state/province and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information, or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

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Job Types: Full-time, Contract

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)

Work Location: In person

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